GitHub - SufiyanAasim/queueless: Cloud-native smart token & queue management system - real-time queues, AI assistant, team messaging, ML predictions. React + Express + Firebase.

A cloud-native smart token & queue management system

Replaces paper tokens with a real-time browser experience — customers take a token from any device, track their live position, and get notified the moment their number is called. No app download, no accounts for customers.

Live Demo · Changelog · Roadmap · Report a Bug

Author: Mohammad Sufiyan Aasim · @SufiyanAasim
Latest release: v1.6.0 — Cosmos (LAN Connectivity & UI Polish)

Docs: Architecture · API · Deployment · Development · Guides · Troubleshooting · Release notes
Community: Contributing · Security · Support · Roadmap · Release process · Code of Conduct

QueueLess is a full-stack, cloud-native digital queue management system that replaces paper tokens with a real-time browser experience. Customers take tokens from any device, track their live position, and get notified the moment their number is called — no app download required.

Admins and staff manage the queue from a dedicated portal with a live dashboard, ML-assisted auto mode, granular analytics, and per-service staff portals. Every queue event is dual-written to MongoDB Atlas and a CSV event log, feeding a data mining pipeline that performs wait-time predictions, peak-hour heatmaps, and staffing recommendations.

v1.3.x introduced the intelligent operational workspace: admin-defined custom queues, cross-counter token referral, a grounded AI assistant (RAG, never fabricates data), internal team messaging (1:1 + group chat), a notification center, secure sharing with QR codes, shared files, and role-based access control — all on the free Firebase Spark plan (no Cloud Storage / Blaze required).

✨ Features

Customer-facing

Take a token — pick a service, request priority if needed (elderly, medical, VIP), and get a token number instantly
Group / family token — select a group size (1–5) when taking a token; hidden for medical industry
Wait preview — see live queue length and estimated wait per service before committing
Live position tracking — real-time queue position, ETA, and status powered by Firebase WebSocket
Proactive push notifications — alerted at position 2 ("almost up") and position 1 ("you're next") even in background tabs
Token re-queue — expired tokens can be re-issued within 2 hours without losing your place history
Appointment booking — pre-book a visit by date, time, and service at /book
Confetti + sound alert — browser celebration when your token is called
Token history — all tokens ever taken on this device at /history
QR code on home page — scan to join the queue without typing a URL
Email tracking link — optional email with token number and live-tracking link
Feedback — submit a star rating + comment after being served

Admin portal (`/admin`)

Live dashboard — real-time queue state per service with priority section, waiting list, serving-now card
Per-service pause — pause and resume individual service queues independently; priority tokens always bypass
SLA wait alert — red banner when any service exceeds the configured wait-time target
Live announcements — broadcast a message to the display board and all customer screens instantly
Token lookup — search any token by number, ID, or note; add inline notes from results
Call next / skip / no-show — advance the queue or mark a token expired
Priority queue — priority tokens served first across all service counters; regular queues auto-blocked until cleared
Pause / resume / reset — full queue control including scheduled daily auto-reset
ML Auto Mode — automatically calls next tokens on a dynamically calculated interval from historical traffic
Analytics dashboard — peak-hour heatmap, hourly bar chart, service distribution, staff performance table, CSV export
Detailed report — full traffic heatmap, drop-off rate, staffing AI suggestions, print to PDF
Appointment management — list, confirm, and cancel customer bookings; confirmed appointments auto-merge into the queue ±5 min
Staff management — create/remove staff, assign services, set PIN for kiosk login, see who is online/offline
Admin accounts — manage up to 10 admin accounts at /admin/manage; bcrypt-hashed passwords
Feedback viewer — customer ratings and comments with average score; record verbal feedback manually
Settings — organisation name, city/location, Industry Type, display board message, SLA target, auto-reset time
Admin profile — edit display name, change password

Staff portal (`/staff`)

Separate login — staff authenticate with username + password or PIN via kiosk mode
Service-scoped dashboard — call next for assigned service, skip / no-show current token
Token notes — attach a short note to any called token (visible on display board and admin dashboard)
Announcement banner — live admin broadcasts shown at top of staff view
Priority awareness — alert when priority customers are waiting at other counters
Online/offline presence — Firebase-powered live presence dots visible to admin
Staff kiosk (/kiosk) — fullscreen PIN numpad for shared terminals

Display board (`/display`)

Fullscreen TV-optimised view — now-serving token per service, priority section, welcome banner, announcement banner, flash animation on token change, live clock

Intelligent workspace (v1.3.x)

Custom queue management (/admin/queues) — admins create their own queues within an Industry Type with full CRUD: create, edit, enable/disable, archive, delete (blocked while active tokens exist), reorder, capacity, working hours, average service time, token prefix, and per-queue staff assignment + analytics. Dedicated Create and Manage screens.
Token referral / transfer — move a live token between counters (e.g. hospital OPD → Eye Specialist); it keeps its number, records a referral trail, is served as priority-tier at the destination, and never auto-expires mid-transfer.
AI Assistant — a floating ✦ button on every screen + a full-screen workspace (/assistant). Answers operational questions (longest wait, today's summary, predicted traffic, staffing) using Retrieval-Augmented Generation over verified backend data — it never fabricates figures. Pluggable providers (zero-config grounded default + optional OpenAI / Groq / OpenRouter / Ollama / Gemini). Persistent conversation history (pin, rename, delete, export).
Predictive insights — explainable wait-time forecasts, congestion alerts, and recommendations from a trained model artefact (scikit-learn) with rule-based cold-start fallback.
Internal messaging — a docked 💬 message tray (bottom-anchored, slide-up, persistent) with 1:1 and group chat for admins & staff, team directory, emoji reactions, read receipts ("Seen"), and inline attachments (≤256 KB). Real-time without external services.
Notification Center — a header 🔔 with unread badge + a dedicated screen (/notifications); driven by an application-wide event bus (token referred, queue created, new message, …).
Secure sharing — share queue snapshots / analytics as capability links + QR codes with a printable view (/share/:id) and expiry/revoke.
Shared files (/files) — drag-and-drop sharing of reports, exports, PDFs, Excel, Word, ZIP (≤2 MB), stored in RTDB to stay on the free Spark plan (no Cloud Storage / Blaze).
Role-based access control — Super Admin > Admin > Manager > Staff. Managers run operations; only Admins+ manage accounts; only Super Admin changes roles. Audit log of sensitive actions at /admin/audit.

Industry profiles

Each Industry Type ships sensible default queues; admins can also add their own under Queues.

Profile	Default queues
General Office	General Inquiry, Consultation, Transaction, Billing & Payments, Help & Support
Bank / Finance	New Account, Loan, Foreign Exchange, Card Services, Priority Banking, Locker, General Banking
Medical / Hospital	OPD, Eye Specialist, Cardiology, Dental, ENT, Dermatology, Orthopedics, Pediatrics, Gynecology, Lab, Pharmacy, Radiology, Emergency (auto-priority)
Restaurant / Dining	Table 1–2, Table 3–4, Table 5+, Reservation, Takeaway, Bar / Lounge

🛠️ Technology Stack

Frontend

Technology	Version	Purpose
React	19	UI component framework
Vite	8	Build tool and dev server
React Router DOM	7	Client-side routing
Tailwind CSS	3	Utility-first styling with custom design tokens
Firebase JS SDK	12	Real-time WebSocket subscriptions for live queue state, tokens, presence, and announcements
Axios	1	HTTP client with JWT interceptors
canvas-confetti	—	Confetti animation on token called
qrcode	—	QR code generation

Backend

Technology	Version	Purpose
Node.js	20	JavaScript runtime
Express	4	REST API framework
Firebase Admin SDK	14	Realtime Database writes, atomic multi-path updates, presence management
MongoDB Atlas	via `mongodb` driver	Analytics event store (dual-written with CSV)
JSON Web Tokens	—	Admin and staff authentication, role + service claims
bcryptjs	—	Password hashing for admin accounts
Joi	—	Request validation and environment variable schema
express-rate-limit	—	Brute-force protection on PIN and login routes
nodemailer	—	Optional token email with tracking link
Jest + Supertest	—	Unit and integration tests (48 tests)
AI provider layer	—	Pluggable `AIProvider` (grounded default + OpenAI/Groq/OpenRouter/Ollama/Gemini) with RAG over verified data
Event bus	Node `EventEmitter`	Application-wide events decoupling queue, messaging, and notification modules

Database & Cloud

Service	Purpose
Firebase Realtime Database	Live queue state, tokens, presence, announcements, appointments, admin accounts; custom queues; messaging, notifications & shared files (content via JWT API, real-time via content-free signal nodes)
MongoDB Atlas	Persistent analytics event log (`queue_events`) + full per-token lifecycle mirror (`tokens`)

Analytics / Data Mining

Technology	Purpose
Python 3.11	Pipeline language
pandas	Data cleaning, preprocessing, aggregation
scikit-learn	Linear regression with cyclical hour encoding (R² = 0.893, MAE = 2.21 min)
matplotlib	Chart generation (6 charts in QueueLess editorial style)
Jupyter Notebook	Analysis report (auto-generated, fully executed)
joblib	Model serialisation

DevOps & Hosting

Service	Purpose
Vercel	Frontend hosting, auto-deploy on push to `main`, SPA rewrites
Render	Backend hosting, auto-deploy via `render.yaml`
Firebase	Realtime Database + Security Rules
GitHub Actions	CI — backend tests, frontend build, Firebase rules deploy

🗂️ Project Structure

Note: unlike a single-app repo (e.g. Metro Navigation System's src/), QueueLess is a monorepo of independently deployed modules — Vercel and Render each build from their own root directory (frontend/, backend/), so the deployable modules live at the top level by design. The mapping to the conventional src/ · tests/ · config/ layout is documented in docs/Development.md.

queueless/
├── backend/                        # Node.js + Express REST API → Render
│   ├── src/
│   │   ├── config/
│   │   │   ├── env.js              # Joi environment validation
│   │   │   └── firebase.js         # Admin SDK init + database refs
│   │   ├── services/
│   │   │   ├── queue.service.js    # Token issuance, call next (regular + priority), skip, expiry,
│   │   │   │                       # per-service pause, re-queue, groupSize, staffUsername attribution
│   │   │   ├── auth.service.js     # Admin login, password change, profile
│   │   │   ├── staff.service.js    # Staff CRUD, PIN login, profile
│   │   │   ├── analytics.service.js# Dual-write (MongoDB + CSV), traffic stats, Firebase cross-ref,
│   │   │   │                       # staff performance metrics aggregation
│   │   │   ├── autoMode.service.js # ML-assisted auto-call with dynamic interval
│   │   │   ├── expiry.service.js   # Token expiry sweeper (every 5 min)
│   │   │   ├── scheduler.service.js# Daily auto-reset scheduler (Asia/Karachi TZ, setInterval)
│   │   │   ├── appointmentMerge.service.js # Auto-merge confirmed appointments → priority tokens (±5 min)
│   │   │   └── email.service.js    # Nodemailer (optional)
│   │   ├── controllers/
│   │   │   ├── admin.controller.js # Queue control, per-service pause, announcements, appointments,
│   │   │   │                       # notes, admin CRUD, staff metrics, config management
│   │   │   ├── staff.controller.js # Staff queue, notes, profile, password
│   │   │   ├── token.controller.js # Token issuance, status, re-queue
│   │   │   └── feedback.controller.js
│   │   ├── routes/
│   │   │   ├── admin.routes.js     # /admin/* — JWT-protected, admin role
│   │   │   ├── staff.routes.js     # /staff/* — JWT-protected, staff role
│   │   │   ├── token.routes.js     # /tokens/* — public (groupSize + requeue)
│   │   │   └── index.js            # /announcement, /appointments — public reads/posts
│   │   ├── middleware/
│   │   │   ├── auth.js             # JWT verification, role + service claim extraction
│   │   │   ├── validate.js         # Joi request body validation
│   │   │   └── errorHandler.js     # Centralised error responses
│   │   ├── utils/asyncHandler.js
│   │   ├── app.js                  # Express factory (CORS, rate-limit, routes)
│   │   └── server.js               # Entry point, graceful shutdown, scheduler + merge service boot
│   ├── tests/                      # Jest + Supertest
│   ├── .env.example
│   └── package.json
│
├── frontend/                       # React + Vite + Tailwind → Vercel
│   ├── src/
│   │   ├── pages/
│   │   │   ├── Home.jsx            # Landing page, QR code, announcement banner
│   │   │   ├── TakeToken.jsx       # Service selection, wait preview, priority toggle,
│   │   │   │                       # group size selector, per-service pause awareness
│   │   │   ├── BookAppointment.jsx # Appointment booking form (/book)
│   │   │   ├── MyToken.jsx         # Live token tracking, proactive push at pos 2 & 1,
│   │   │   │                       # re-queue button, group badge, confetti, QR code
│   │   │   ├── Lookup.jsx          # Recover token by ID or device storage
│   │   │   ├── Feedback.jsx        # Star rating + comment after served
│   │   │   ├── TokenHistory.jsx    # All tokens taken on this device
│   │   │   ├── Display.jsx         # TV display board — welcome banner, priority section, announcements
│   │   │   ├── AdminLogin.jsx
│   │   │   ├── AdminDashboard.jsx  # Queue control, per-service pause, SLA alert, announcements,
│   │   │   │                       # token lookup, notes, staffUsername attribution
│   │   │   ├── AdminAnalytics.jsx  # Heatmap, bar chart, staff performance table, CSV export
│   │   │   ├── AdminReport.jsx     # Traffic heatmap, hourly bar chart, AI suggestions
│   │   │   ├── AdminAppointments.jsx # Appointment list with confirm/cancel
│   │   │   ├── AdminStaff.jsx      # Create/remove staff, live presence, PIN
│   │   │   ├── AdminManage.jsx     # Multi-admin account management (up to 10)
│   │   │   ├── AdminFeedback.jsx   # Customer ratings, record verbal feedback
│   │   │   ├── AdminSetup.jsx      # Org name, industry, display message, SLA, auto-reset time
│   │   │   ├── AdminProfile.jsx    # Admin display name, account info
│   │   │   ├── AdminChangePassword.jsx
│   │   │   ├── StaffLogin.jsx
│   │   │   ├── StaffDashboard.jsx  # Service queue, token notes, skip, announcement
│   │   │   ├── StaffProfile.jsx    # Staff display name, account info
│   │   │   ├── StaffChangePassword.jsx
│   │   │   └── StaffKiosk.jsx      # Fullscreen PIN numpad (/kiosk)
│   │   ├── components/
│   │   │   ├── Layout.jsx          # Nav (Dashboard, Analytics, Staff, Admins, Settings),
│   │   │   │                       # ADMIN ▼ dropdown, dark mode toggle
│   │   │   ├── StatusBadge.jsx
│   │   │   └── Stat.jsx
│   │   ├── context/
│   │   │   ├── AuthContext.jsx     # Admin JWT state + updateUser helper
│   │   │   ├── StaffContext.jsx    # Staff JWT state + updateStaff helper
│   │   │   └── ThemeContext.jsx    # Dark mode toggle, persisted to localStorage
│   │   ├── hooks/
│   │   │   ├── useQueueState.js    # Firebase live — queue/state, tokens, announcements
│   │   │   ├── useAppConfig.js     # Fetches org config (industry, orgName, displayMessage, slaMinutes)
│   │   │   ├── usePresence.js      # Firebase onDisconnect presence for staff
│   │   │   └── usePushNotification.js
│   │   ├── services/api.js         # Axios client, JWT interceptors, all API calls
│   │   │                           # (apiCallNext/Priority carry staffUsername)
│   │   ├── utils/industry.js       # 4 industry profiles, getServices(), getServiceLabel()
│   │   └── firebase.js             # Firebase client SDK init
│   ├── tailwind.config.js
│   ├── vercel.json                 # SPA rewrites (/* → /index.html)
│   └── package.json
│
├── firebase/
│   ├── database.rules.json         # Security rules — read-only clients, server writes,
│   │                               # presence client-writable, schema validation
│   ├── firebase.json
│   └── .firebaserc
│
├── analytics/                      # Python data mining pipeline
│   ├── data_collection/
│   │   ├── data_simulator.py       # Synthetic events (bimodal demand, lognormal service)
│   │   ├── csv_writer.py
│   │   └── mongo_writer.py
│   ├── data_cleaning/
│   │   └── preprocess.py           # Raw events → tokens DataFrame, outlier flagging
│   ├── analysis/
│   │   ├── waiting_time.py         # Descriptive stats, grouped views
│   │   ├── peak_hours.py           # Frequency distribution, weekday × hour heatmap
│   │   ├── moving_average.py       # Rolling-average predictor with backtest
│   │   └── linear_regression.py    # sklearn LinearRegression, cyclical hour encoding
│   ├── visualization/
│   │   └── charts.py               # 6 matplotlib charts in QueueLess editorial style
│   ├── notebooks/QueueLess_Analysis.ipynb
│   ├── models/                     # Serialised regression model (.joblib)
│   ├── data/                       # CSV outputs + chart PNGs
│   ├── requirements.txt
│   ├── run_pipeline.py
│   └── build_notebook.py
│
├── .github/workflows/
│   ├── backend-ci.yml              # Jest tests on every push
│   ├── frontend-ci.yml             # Vite build verification
│   ├── analytics-ci.yml            # Python pipeline smoke test
│   └── firebase-rules.yml          # Deploy RTDB rules on rules file change
│
├── render.yaml                     # Render blueprint (build + start + env schema)
├── LICENSE
└── README.md

New modules in v1.3.x (not exhaustively expanded above):

backend/src/
├── ai/                  # AIProvider abstraction (grounded + LLM), RAG retrieval, assistant + conversation services
├── events/              # Application-wide event bus + subscriber registration
├── services/            # queueAdmin, prediction, messaging, notification, share, upload, audit services
├── controllers/         # assistant, messaging, notification, share, upload controllers
├── routes/              # assistant, messaging, share, upload routes
├── config/roles.js      # RBAC role hierarchy
└── models/predictions.json   # Shipped trained ML artefact (free-plan fallback)

frontend/src/
├── components/          # AssistantDock, MessagingDeck, NotificationBell, ShareDialog, QueueForm, LiveTimer, PredictiveInsights, ErrorBoundary
├── pages/               # AdminQueues(+New/+Edit), AdminAudit, AssistantWorkspace, Notifications, ShareView, SharedFiles, Credits
├── services/api/        # Modular API client (client, queue, queues, messaging, notifications, assistant, share, files, …) re-exported by api.js
└── hooks/useQueues.js · utils/queueRegistry.js   # Custom-queue resolution

analytics/models/train_predictor.py   # Trains GradientBoosting + IsolationForest → predictions.json

🏗️ Architecture

                    ┌──────────────────────────────────────────┐
                    │            React (Vercel)                │
                    │  /           → Home + QR + announcement  │
                    │  /take       → Token + group size + pause │
                    │  /book       → Appointment booking        │
                    │  /token/:id  → Live tracking + re-queue  │
                    │  /display    → TV board + welcome banner  │
                    │  /staff      → Staff dashboard + notes    │
                    │  /kiosk      → PIN numpad                 │
                    │  /admin      → Admin portal               │
                    │  /admin/manage → Multi-admin accounts     │
                    └────────┬──────────────────┬──────────────┘
                             │                  │
              REST /api/v1   │                  │  Firebase WebSocket
              (JWT auth)     │                  │  (onValue — live push)
                             ▼                  ▼
                    ┌──────────────────────────────────────────┐
                    │         Node.js / Express (Render)       │
                    │   — token issuance, group size           │
                    │   — priority + per-service pause engine  │
                    │   — re-queue (2-hour window)             │
                    │   — queue control (call/skip/pause)      │
                    │   — announcement broadcast               │
                    │   — appointment CRUD + auto-merge        │
                    │   — token notes                          │
                    │   — ML auto mode                         │
                    │   — admin + staff auth (JWT + bcrypt)    │
                    │   — token expiry sweeper (5 min)         │
                    │   — daily auto-reset scheduler           │
                    │   — dual-write: MongoDB + CSV            │
                    └────────┬──────────────────┬──────────────┘
                             │                  │
                             ▼                  ▼
        ┌───────────────────────────┐  ┌───────────────────────┐
        │  Firebase Realtime DB     │  │  MongoDB Atlas        │
        │  queue/state              │  │  queue_events         │
        │  queue/tokens             │  │  (staff_username,     │
        │  queue/announcement       │  │   wait durations,     │
        │  appointments/            │  │   service metrics)    │
        │  presence/{username}      │  │  (CSV fallback)       │
        │  config/                  │  └──────────┬────────────┘
        │  admins/ (bcrypt hashed)  │             │
        └───────────────────────────┘             ▼
                                       ┌───────────────────────┐
                                       │  Python DM pipeline   │
                                       │  pandas + sklearn     │
                                       │  R² 0.893 · MAE 2.21m │
                                       │  6 matplotlib charts  │
                                       └───────────────────────┘

v1.3.x API surface (all under `/api/v1`)

Module	Endpoints	Auth
Queues	`GET/POST /admin/queues`, `GET /admin/queues/:id`, `PUT /admin/queues/:id`, `PUT /admin/queues/:id/enabled`, `PUT /admin/queues/:id/archive`, `DELETE /admin/queues/:id`, `PUT /admin/queues/reorder`, `GET /admin/queues/:id/staff`, `GET /admin/queues/:id/analytics`	admin-tier
Referral	`POST /admin/queue/refer/:tokenId`, `POST /staff/queue/refer/:tokenId`	admin / staff
Predictions	`GET /admin/predictions`	admin-tier
AI assistant	`POST /assistant`, `GET/POST /assistant/conversations`, `GET/PUT/DELETE /assistant/conversations/:id`	admin / staff
Messaging	`GET /directory`, `GET/POST /conversations`, `GET/POST /conversations/:id/messages`, `PUT /conversations/:id/read`, `PUT /conversations/:id/messages/:mid/react`	admin / staff
Notifications	`GET /notifications`, `PUT /notifications/:id/read`, `PUT /notifications/read-all`	admin / staff
Sharing	`POST/GET /shares`, `DELETE /shares/:id`, `GET /share/:id` (public capability)	admin / staff
Shared files	`POST/GET /uploads`, `GET /uploads/:id`, `DELETE /uploads/:id`	admin / staff
RBAC + audit	`POST /admin/admins` (role), `PUT /admin/admins/:username/role` (superadmin), `GET /admin/audit`	admin / superadmin

Message, notification, and file content is served only via the JWT API; the Realtime Database holds only content-free signal nodes (messageSignals, notificationSignals) that clients subscribe to for real-time refresh — no Firebase Auth required.

🚀 Getting Started

Backend

cd backend
cp .env.example .env
# Fill in: FIREBASE_PROJECT_ID, FIREBASE_CLIENT_EMAIL, FIREBASE_PRIVATE_KEY,
#          FIREBASE_DATABASE_URL, JWT_SECRET, ADMIN_USERNAME, ADMIN_PASSWORD
npm install
npm test        # Jest + Supertest
npm run dev     # http://localhost:4000

Frontend

cd frontend
cp .env.example .env.local
# Fill in: VITE_API_BASE_URL=http://localhost:4000/api/v1
# Fill in all VITE_FIREBASE_* values from Firebase Console > Project Settings
npm install
npm run dev     # http://localhost:5173

Analytics Pipeline

cd analytics
pip install -r requirements.txt
python run_pipeline.py
# Simulates 4,400+ events → cleans → trains model → generates 6 charts
# If analytics/data/queue_events.csv exists from the live backend, uses real data

☁️ Deployment

Firebase Rules

cd firebase
firebase login
firebase deploy --only database

Backend → Render

New Web Service → connect this repo → root directory: backend
Render auto-detects render.yaml for build/start commands
Add secret environment variables in Render dashboard (see backend/.env.example)

Frontend → Vercel

New Project → connect this repo → root directory: frontend
Framework: Vite (auto-detected) — frontend/vercel.json handles SPA rewrites
Add all VITE_* environment variables from frontend/.env.example

🧠 Cloud Computing Concepts Applied

Concept	Implementation
PaaS hosting	Vercel (frontend CDN + serverless) + Render (backend web service)
NoSQL cloud databases	Firebase Realtime Database (operational) + MongoDB Atlas (analytics)
Real-time data sync	Firebase `onValue` WebSocket listeners — zero-polling live queue state
Dual-write pattern	Every queue event written atomically to MongoDB + CSV for redundancy
REST API design	Versioned at `/api/v1/`, role-segregated routes, Joi schema validation
Stateless JWT auth	Admin + staff roles, service claim embedded in staff token
Role-based access control	`requireAdmin` / `requireStaff` / `requireRole(min)` middleware; Super Admin > Admin > Manager > Staff hierarchy; per-admin bcrypt accounts; audit log of sensitive actions
AI provider abstraction	`AIProvider` interface with grounded (zero-config) + OpenAI/Groq/OpenRouter/Ollama/Gemini providers, selected via `AI_PROVIDER`; RAG grounding so no operational data is ever fabricated
Capability-based sharing	Secure share links (128-bit random ids) + QR codes, served read-only via the API with expiry/revoke
Firebase Security Rules	Schema-validated RTDB rules — clients read-only, server writes, presence client-writable
Presence detection	Firebase `onDisconnect()` for real-time staff online/offline state
CI/CD pipelines	GitHub Actions — automated tests, build verification, rules deploy on merge
Atomic multi-path updates	Single Firebase `update()` call for consistent token status transitions
Event-driven architecture	Queue state changes propagate to all connected clients via Firebase push
Scheduled background tasks	`setInterval` auto-reset scheduler and appointment-merge service — no cron daemon required

📊 Data Mining Concepts Applied

Concept	Implementation
Data collection	Backend dual-write + `data_simulator.py` synthetic event generator (bimodal demand, lognormal service times)
Data cleaning	`preprocess.py` — type coercion, missing-value handling, outlier flagging, derived feature columns
Descriptive statistics	Wait-time mean, median, std, percentiles grouped by service and hour
Frequency distribution	Hourly volume bar chart, queue-length histogram
Aggregation & grouping	Peak-hour heatmap by service × weekday × hour; staff performance by username
Trend analysis	7-day daily token count with rolling average
Feature engineering	Cyclical encoding of hour-of-day (`sin`/`cos`) to preserve continuity across midnight
Supervised learning	`sklearn.LinearRegression` for wait-time prediction — R² = 0.893, MAE = 2.21 min
Moving-average baseline	Backtest predictor with no data leakage for comparison against regression
Model serialisation	`joblib` saves trained model to `models/` for reuse without retraining
Visualisation	6 matplotlib charts rendered in QueueLess editorial style
Live in-browser analytics	Admin Analytics — peak hours, service distribution, staff metrics, drop-off rate, auto-refresh every 30s
Interactive report	Admin Report — traffic heatmap, hourly bar chart, AI staffing recommendations, print to PDF

📦 Releases

For the change log, see CHANGELOG.md; full per-release notes live in docs/releases/.

Version	Codename	Milestone	Highlights
v1.6.0	Cosmos	LAN Connectivity & UI Polish	LAN support, interactive UI pass, session expiry, dark-mode fixes, professional repo structure
v1.5.5	Aurora	Summit	Credits overhaul, documentation refresh, release re-coding
v1.5.0	Quasar	Forge	LinkedIn-style docked message tray (persistent, live badge)
v1.4.5	Pulsar	Insight	Clock-style time pickers, city selection at setup
v1.4.0	Orion	Beacon	Industry-aware analytics, enriched CSV export, proper No-show/Skip button, deployment-gap fix
v1.3.5	Zenith	Intelligent Collaboration	AI assistant (RAG) + workspace, internal messaging (1:1/group, reactions, receipts, attachments), event bus + notification center, secure sharing + QR, shared files (Spark-free), RBAC + audit log
v1.3.0	Polaris	Relay	Token referral between counters, custom queue management, live "serving for" timer + next-in-queue, Industry Type rename, trained ML predictions, credits page
v1.2.5	Nebula	Pulse	Proactive push alerts, per-service pause, re-queue, group tokens, SLA alerts, staff metrics, multi-admin, auto-reset, appointment merge
v1.2.0	Eclipse	Crew	Profile management, priority queue engine, 8 new features, 0 vulnerabilities
v1.0.5	Comet	Alive	Analytics report, AI suggestions, dynamic heatmap, UI fixes
v1.0.0	Nova	Sight	Pre-release — core queue system, analytics dashboard, staff portal

🧪 Testing

The backend ships 48 integration tests (Jest + Supertest) covering the queue engine, referral, custom queues, RBAC, messaging, notifications, sharing, uploads, the AI assistant, and every auth/error path. The Firebase layer is mocked in-memory, so the suite runs with no external services:

cd backend && npm test

The frontend gate is the production build (npm run build); UI flows are verified manually in both light and dark mode. The analytics pipeline has a CI smoke test (python run_pipeline.py --days 5 --skip-charts). See docs/Development.md.

🛡️ Security

Clients cannot write operational or content-bearing Firebase RTDB data — those writes go through the JWT-protected API using the Admin SDK. The only direct client write is scoped staff presence. Message/notification/file content is served only after server-side membership + RBAC checks; passwords and PINs are bcrypt-hashed; logins, token issuance, and the AI assistant are rate-limited; sensitive admin actions land in an append-only audit log. Report vulnerabilities privately — see SECURITY.md.

🤝 Contributors

	Name	Role
	Mohammad Sufiyan Aasim	Software Engineer · Data Sciences & AIMLOps

See CONTRIBUTING.md to get involved.

📄 License

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A cloud-native smart token & queue management system

✨ Features

Customer-facing

Admin portal (`/admin`)

Staff portal (`/staff`)

Display board (`/display`)

Intelligent workspace (v1.3.x)

Industry profiles

🛠️ Technology Stack

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Name		Name	Last commit message	Last commit date
Latest commit History 103 Commits
.github		.github
analytics		analytics
backend		backend
docs		docs
firebase		firebase
frontend		frontend
scripts		scripts
.dockerignore		.dockerignore
.editorconfig		.editorconfig
.gitattributes		.gitattributes
.gitignore		.gitignore
CHANGELOG.md		CHANGELOG.md
CODE_OF_CONDUCT.md		CODE_OF_CONDUCT.md
CONTRIBUTING.md		CONTRIBUTING.md
LICENSE		LICENSE
README.md		README.md
RELEASE.md		RELEASE.md
ROADMAP.md		ROADMAP.md
RUNNING.md		RUNNING.md
SECURITY.md		SECURITY.md
SUPPORT.md		SUPPORT.md
render.yaml		render.yaml

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A cloud-native smart token & queue management system

✨ Features

Customer-facing

Admin portal (/admin)

Staff portal (/staff)

Display board (/display)

Intelligent workspace (v1.3.x)

Industry profiles

🛠️ Technology Stack

Frontend

Backend

Database & Cloud

Analytics / Data Mining

DevOps & Hosting

🗂️ Project Structure

🏗️ Architecture

v1.3.x API surface (all under /api/v1)

🚀 Getting Started

Backend

Frontend

Analytics Pipeline

☁️ Deployment

Firebase Rules

Backend → Render

Frontend → Vercel

🧠 Cloud Computing Concepts Applied

📊 Data Mining Concepts Applied

📦 Releases

🧪 Testing

🛡️ Security

🤝 Contributors

📄 License

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Admin portal (`/admin`)

Staff portal (`/staff`)

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v1.3.x API surface (all under `/api/v1`)