New sample: IT Helpdesk Triage Agent - #108
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New sample: IT Helpdesk Triage Agent
Adds a Copilot Studio prompt that creates a self-service IT troubleshooting agent. The agent collects device type (Laptop/Desktop/Mobile/Tablet) and issue category, guides the employee through three targeted troubleshooting steps, and only escalates when unresolved — capturing name, employee ID, and a ticket summary with a 4-business-hour SLA commitment.
Scenario
Internal IT support deployed on Microsoft Teams. Reduces live ticket volume by deflecting resolvable issues through self-service while ensuring escalated tickets arrive with structured context.
Benefits