Webex Contact Center Flow Templates

Official Repository for Sample Webex Contact Center Flow Templates that are usable on Flow Designer

Contributing to Webex Contact Center Flow Templates

Welcome to the webex-contact-center-flows repository! 🚀
This repo contains a curated collection of ready-to-use Flow Templates for Webex Contact Center.

We welcome external contributions to grow this library.

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📁 Contribution Scope

Our primary contribution area is adding new Flow Templates.
Each new template must follow the existing structure and documentation format.

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🧩 Contribution Steps

1. Fork the Repository

Start by forking this repo / creating a new branch if you're an admin. Work on your template feature or fix in a branch in your forked copy.
Direct pushes to main are not allowed.

2. Create Your Template Folder

• Follow the naming convention: use snake-case and include the word template.
  • For example: my-new-flow-template, or subflow-sample-template
• Inside your folder, add:
  • YourTemplate_Template.json – with activity-level descriptions.
  • template-body-filled.json – filled template body file.
  • README.md – using the required format (see below).
  • Optional:
    • assets/ folder – if you have images, Postman collections, or supporting documents.

3. Document with README.md

Use the canonical structure from simple-inbound-template/README.md as reference.

Your README must include the following sections:

# <Marketing Title>

## Name
<Marketing Title Again>

## Labels
<Use relevant labels similar to existing flows>

## Description
<Brief overview of what this template does>

## Details

**Key Features:**
- Feature 1
- Feature 2

### Pre-requisites
- List any setup needed (e.g., enable APIs, integrations

• After you're done, push it to your branch / confirm the repo.
• Reach out to a member in the Flow Team to push the template assets into production / across DCs.

Important: We are assuming that the template creator has fully tested their templates, and will post the assets as is.