feat: add oncall shift management skill for AI-assisted operations - #6195
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feat: add oncall shift management skill for AI-assisted operations#6195avollmer-redhat wants to merge 3 commits into
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Add structured skill definitions for oncall shift management, JIRA issue creation, Kusto querying, test triage, and request tracing. These enable AI coding assistants to follow team-specific workflows for operational troubleshooting and oncall handover.
Make merge queue health a standing oncall responsibility by adding it as priority Azure#3 in the fixed order. Add CI Health Dashboard workflow and triage guidance for Tide batch failures.
Add missing sections from the SLC on-call operations manual: - IcM alert triage process with 30-minute acknowledgement SLA - 24x5 FTS coverage model and shift schedule - Primary/Secondary responder roles and responsibilities - Mandatory handover process with 15-minute-prior contact rule - Escalation path and Swarm initiation procedure - Associate obligations (fitness for duty, replacement, comp day)
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Why
The SLC on-call operations manual is a comprehensive Google Doc, but its length makes it hard to follow consistently during high-pressure shifts. Engineers miss steps (IcM 30-min ack SLA, mandatory handover process, JIRA label enforcement) or produce inconsistent handover notes.
This PR encodes the full manual into a structured AI skill so coding agents (Crush, Claude Code) can assist oncall engineers with the complete shift lifecycle.
What
Adds
tooling/triage/skills/oncall-shift/SKILL.mdcovering:/Swarmcommand procedureoncalllabel enforcement, chat excerpt attributionReferences