User Tony reported on 19/05/2026 that their credit balance appears exhausted and they are unable to use the app to test it out. The app displays an "out of balance" message.
Team follow-up on 26/05/2026 outlined three possible causes: (1) user may be trying to use cloud API credits with a local Ollama model (local runs don't consume balance), (2) app may be defaulting to a paid cloud model instead of the intended local model, (3) balance may be expired or tied to a plan tier that doesn't apply to the current usage.
No response from user since follow-up. Which model was active when the error occurred has not been confirmed. Resolution status unknown.
Reported by: @hardlygospel
Discord ticket: https://discord.com/channels/1470856511193616498/1506461844817317959
Priority: medium
Attachments (1): image.webp — ask support team for files
User Tony reported on 19/05/2026 that their credit balance appears exhausted and they are unable to use the app to test it out. The app displays an "out of balance" message.
Team follow-up on 26/05/2026 outlined three possible causes: (1) user may be trying to use cloud API credits with a local Ollama model (local runs don't consume balance), (2) app may be defaulting to a paid cloud model instead of the intended local model, (3) balance may be expired or tied to a plan tier that doesn't apply to the current usage.
No response from user since follow-up. Which model was active when the error occurred has not been confirmed. Resolution status unknown.
Reported by: @hardlygospel
Discord ticket: https://discord.com/channels/1470856511193616498/1506461844817317959
Priority: medium
Attachments (1): image.webp — ask support team for files