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OTRS client

Install dependencies

npm i -g yarn;
yarn install;

Create tickets in batch

1 - open src/scripts/full:group.ts
2 - replaces tickets array with your data
3 - yarn full:group

Obs: When execute yarn full:group, a delay of 10 minutos is defined to close the tickets. You can control this time on config/default.yaml.

Create single ticket

yarn full:single 'Title text' 'Message body text'

Obs: If the Message Body Test is null, the Title text is use in place.

Solve a ticket using ticket number

yarn solve:single <ticketNumber>