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+- This is a PixelPro Studios Pte. Ltd. website. Thank you for examining our privacy statement. + This website is operated by PixelPro Studios Pte. Ltd. We take your privacy seriously and are committed to protecting your personal data.
- If you are only browsing this website, we do not capture data that allows us to identify you individually. + If you are browsing this website, we do not collect information that can identify you personally. Basic analytics data may be captured to improve site performance, but this does not include personally identifiable information.
- If you choose to make an application or send us an e-mail for which you provide us with personally identifiable data, we may share necessary data with other Government agencies, so as to serve you in a most efficient and effective way, unless such sharing is prohibited by legislation. We will NOT share your personal data with non-Government entities, except where such entities have been authorised to carry out specific Government services. We will comply with the Personal Data Protection Act (PDPA). + If you choose to contact us, submit a form, or send us an email containing personal information, you consent to PixelPro using that information for the purpose of responding to your enquiry or delivering the requested services. We may share your data with service providers directly involved in your project, but only when necessary and always in compliance with the Personal Data Protection Act (PDPA). We do not sell, rent, or disclose your personal data to unauthorised third parties.
- For your convenience, we may also display to you data you had previously supplied us. This will speed up processes and save you the trouble of repeating previous submissions. Should the data be out-of-date, please supply us the latest data. We will retain your personal data only as necessary for the effective delivery of services to you. + For your convenience, we may retain information you previously provided so that you do not need to resubmit the same details. If any information becomes outdated, please update us so we can provide accurate service. Personal data will be kept only for as long as required to fulfil the purpose for which it was collected.
- This site may contain links to non-Government sites whose data protection and privacy practices may differ from ours. We are not responsible for the content and privacy practices of these other websites and encourage you to consult the privacy notices of those sites. + Our website may contain links to external websites or third-party platforms. These sites have their own privacy practices, which may differ from ours. PixelPro is not responsible for the content or privacy policies of external websites, and we encourage you to review the privacy statements of those sites before providing any personal information.
- If you have any questions about our Privacy Policy or how we handle your personal data, please contact us at{" "} - - hello@pixelprostudios.com + If you wish to access, update, or request the removal of your personal data from our records, you may email us at any time at{" "} + + support@pixelprostudios.sg - . + . We will process your request in accordance with PDPA requirements.
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+2026 Version
- These T&Cs refer to all our services. In the following terms & conditions "the Photographer", "the Videographer" and "the Designer" shall mean any photographer, videographer and designer representing PixelPro Studios Pte. Ltd. "The Client" shall be those persons defined as the person or organisation to whom the invoice is addressed (whether or not the Client is acting for a third party). The "produced work" shall mean any edited or unedited photographs, videos, or designs captured or made in each project, consisting of, but not limited to, those produced during the whole process of each project by any representative of PixelPro Studios Pte. Ltd. The term "event" refers to all projects that involve photography and/or videography, whether personal or non-personal. It is agreed that the following terms set out the total agreement made between the parties and that no variation or modification of this contract shall be effective unless agreed by both parties in writing. By hiring PixelPro Studios Pte. Ltd. for any services, the Client acknowledges and agrees to these Terms and Conditions, regardless of whether a signed agreement is provided. This acceptance will be deemed effective upon the Client's engagement of services and/or payment of the deposit. -
- +The Client hereby allows PixelPro Studios Pte. Ltd. to display any produced work, including any behind the scenes coverage, covered by this contract and to generally promote the business in advertising, brochures, magazine articles, websites, social media, sample albums etc. with the produced work.
-PixelPro Studios Pte. Ltd. reserves the right to discuss an appropriate schedule for any long term projects with the Client.
+These Terms & Conditions ("T&Cs") refer to all services provided by PixelPro Studios Pte. Ltd. ("PixelPro"), including but not limited to audio visual services, stage setup and staging infrastructure, photography services, videography services, and entertainment or talent services. In the following T&Cs, "the Photographer", "the Videographer", "the Designer", "the AV Crew", and "the Stage Crew" shall mean any photographer, videographer, designer, technician, or crew member representing PixelPro Studios Pte. Ltd.
+"The Client" shall refer to the person, organisation, or authorised representative to whom the quotation or invoice is addressed, whether or not the Client is acting on behalf of a third party.
+"The Produced Work" shall mean any edited or unedited photographs, videos, audio recordings, designs, layouts, stage diagrams, digital files, or any other creative or technical output captured, created, or delivered by any representative of PixelPro Studios Pte. Ltd. This includes all material generated throughout the entire duration of the project or event.
+"The Event" refers to all projects or engagements that involve any PixelPro services, whether personal, commercial, or organisational, including but not limited to photography, videography, audio visual deployment, stage setup, live operations, and entertainment activities.
+It is agreed that the following Terms set out the full and complete agreement between the parties, and that no variation, modification, or waiver of these Terms shall be effective unless agreed upon by both parties in writing.
+By engaging PixelPro Studios Pte. Ltd. for any Services, whether through written confirmation, verbal confirmation, or payment of a deposit or invoice, the Client acknowledges and agrees to these Terms & Conditions. Such acceptance is deemed effective immediately upon the Client's confirmation of services and/or payment of any required deposit.
+The Client hereby grants PixelPro Studios Pte. Ltd. the full right to use, display, reproduce, publish, or distribute any Produced Work created under this agreement for the purpose of promoting PixelPro's business. This includes, but is not limited to, usage in portfolios, advertising materials, brochures, social media platforms, websites, sample albums, showcases, proposals, presentations, behind-the-scenes content, and any other promotional or marketing medium.
+PixelPro Studios Pte. Ltd. retains the discretion to discuss and determine appropriate timelines, schedules, or release plans for long-term or multi-phase projects, where necessary, in consultation with the Client.
+Unless otherwise agreed in writing, PixelPro Studios Pte. Ltd. is under no obligation to withhold Produced Work from promotional usage. Should the Client require confidentiality or non-disclosure of specific footage, images, or project details, such arrangements must be communicated in advance and agreed upon in writing.
+Nothing in this section shall require PixelPro to seek additional approval for the continued use of Produced Work that has already been displayed, published, or incorporated into promotional materials.
All original recordings, photographs and edited computer files will remain the property of the Videographer/Photographer/Designer. PixelPro Studios Pte. Ltd. will not be solely responsible for the storage and maintenance of the original and edited media, including video and sound recordings, photographic, and digital files.
-In accordance with Chapter 13 of the Intellectual Property Law and the Copyright Act (Chapter 63), the copyright of the produced work is assigned to PixelPro Studios Pte. Ltd. However, the Client is granted a non-exclusive, non-transferable license to use the produced work for the agreed purposes, as outlined in the contract. Full ownership of the produced work remains with PixelPro Studios Pte. Ltd., unless otherwise agreed in writing.
-Any produced work whether stored digitally or otherwise and any computer program including any source or object code, computer files or printed documentation relating to such produced work is protected by Intellectual Property Law and Copyright Act. The Client is allowed to use the produced work for the intended purpose as agreed in the contract. However, the Client is not permitted to sell any produced work in this contract nor redistribute it to others for a different purpose.
+All original recordings, photographs, video footage, audio files, designs, graphics, layouts, stage diagrams, digital project files, and any edited versions of such material shall remain the sole property of PixelPro Studios Pte. Ltd. PixelPro is not obligated to store, archive, or maintain any original or edited files beyond the delivery of the agreed final product, unless otherwise stated in writing.
+In accordance with applicable Intellectual Property Laws and the Copyright Act (Chapter 63), all copyright to the Produced Work is owned by PixelPro Studios Pte. Ltd. The Client is granted a non-exclusive, non-transferable licence to use the Produced Work strictly for the specific purposes agreed upon in the contract or scope of work. Full ownership of the Produced Work is not transferred to the Client unless expressly agreed upon in writing and accompanied by an ownership buyout fee (where applicable).
+Any Produced Work—whether stored digitally, physically, or in any other format—and any software, code, project files, or supporting documentation used in the creation of such work are protected under Intellectual Property Law. The Client may not sell, reproduce, edit, remix, distribute, or license the Produced Work for purposes outside the agreed scope without written permission from PixelPro Studios Pte. Ltd.
+Any unauthorised use, modification, or distribution of the Produced Work constitutes a breach of these Terms and may result in legal action.
The property and any copyright or other intellectual property rights in all material produced by PixelPro Studios Pte. Ltd. in performance of the goods/services belong to PixelPro Studios Pte. Ltd., but the Client shall be entitled to use the produced work supplied under this contract solely for personal use, subject to payment in full of all sums payable under this contract.
-The use of non-copyright-free music within the Client's video shall only be used for private viewings. The Phonographic Performance License used in the supplied videos is not permissible for public performances unless otherwise stated.
-The use of copyrighted music within the Client's video shall be licensed by the Client themselves, and PixelPro Studios Pte. Ltd. will require an official license of the music in order to commence on the project unless otherwise stated.
-If the Client requests PixelPro Studios Pte. Ltd. to process licenses, the license will be in PixelPro Studios' name, and terms of use will vary depending on the specific music licenses.
-PixelPro Studios Pte. Ltd. shall be granted artistic licence in relation to the poses photographed and the locations used. The Photographer and/or Videographer's judgement regarding the locations/poses shall be deemed correct. Due to the vagaries of the weather and the willingness of subjects it may not be possible to capture all the images requested.
+The copyright and all associated intellectual property rights in the Produced Work created by PixelPro Studios Pte. Ltd. remain owned by PixelPro in accordance with the Copyright Act (Chapter 63). Upon full payment of all fees due under this contract, the Client is granted a limited, non-exclusive, non-transferable licence to use the Produced Work solely for the purposes agreed upon in writing.
+Unless otherwise stated, this licence does not permit the Client to sell, modify, edit, redistribute, or commercially monetise the Produced Work, nor to grant sublicences to any third party. Any use outside the agreed purpose must be approved by PixelPro Studios Pte. Ltd. in writing and may incur additional licensing fees.
+ +Where copyrighted or non-copyright-free music is requested for use in a produced video:
+Videos containing unlicensed copyrighted music may only be used for private, non-commercial viewing and may not be published online, broadcast, or shown publicly unless appropriate public performance rights are secured.
+ +If the Client wishes to play music publicly during an event (e.g., through speakers, AV systems, DJs, or performances), the Client is responsible for obtaining the required licences, such as those issued by:
+This applies to background music, DJ music, walk-in music, performance tracks, commercial songs, and any music not categorised as royalty-free.
+PixelPro provides equipment only and does not supply public performance licences unless explicitly arranged in advance.
+ +For any movie, drama, series, sports broadcast, recorded event, or commercial film content requested by the Client to be displayed on an LED wall, projector, or screen:
+Unauthorised public screenings may constitute an infringement under the Copyright Act (Chapter 63), for which the Client assumes full responsibility.
+ +PixelPro Studios Pte. Ltd. retains artistic licence in selecting angles, poses, compositions, colours, lighting, and creative direction for photography, videography, design, stage presentation, AV programming, and overall production. PixelPro's professional judgement shall be deemed correct, and while best efforts will be made to meet the Client's preferences, the nature of live events may impose creative limitations.
Any produced work taken during the course of the event will be at the discretion of the Photographer, Videographer and/or Designer, although every effort will be made to comply with the Client's requirements.
-For a booking involving a sensitive event or at certain venues, the Photographer and/or Videographer's movements are sometimes restricted by the official in charge. The area from which the Photographer and/or Videographer is able to cover the event may not be the Photographer and/or Videographer's choice and he cannot accept responsibility for any obstructed view should this be the case.
-It is the sole responsibility of the Client to secure permission of the venue to set up video equipment and record with or without flash.
-Although PixelPro Studios Pte. Ltd. will endeavour to fulfil the requirements of the agreed package, sometimes this may not be possible due to reasons explained within these Terms and Conditions. The Client must accept any limitations in the produced work if any.
+All Produced Work captured or created during the Event shall be at the professional discretion of PixelPro Studios Pte. Ltd. While PixelPro will make every reasonable effort to fulfil the Client's requested coverage, the Client acknowledges that the final scope of what can be captured is subject to on-ground conditions, cooperation of subjects, venue rules, technical feasibility, lighting conditions, sound environment, and weather.
+For events held in sensitive or restricted venues (e.g., religious venues, schools, government buildings, auditoriums, performance halls), the movement, positioning, lighting setup, audio cabling, or equipment placement of the Photographer, Videographer, AV Crew, or Stage Crew may be limited by venue staff, security personnel, or officiants in charge. PixelPro cannot be held responsible for any restricted access or obstructed views arising from such limitations.
+It is the Client's responsibility to ensure that all required permissions, passes, permits, or venue approvals have been obtained to allow PixelPro to carry out photography, videography, AV installation, stage setup, or content playback. PixelPro shall not be liable for delays or inability to capture or execute specific shots, angles, recordings, or AV tasks due to insufficient permissions or venue restrictions.
+Although PixelPro strives to deliver the coverage indicated in the agreed package or scope of work, the Client understands that certain conditions may affect the final output, including but not limited to:
+In such cases, the Client must accept that certain shots, recordings, or deliverables may be limited or unavailable.
+PixelPro shall not be responsible for missed moments or incomplete coverage caused by circumstances beyond its control, including interference by guests, vendors, other photographers/videographers, or third-party AV providers not engaged by PixelPro.
The details of the event arrangements are to be agreed beforehand in email or hardcopy. The Client shall notify PixelPro Studios Pte. Ltd. of any changes to these details in email or hardcopy at least 5 days in advance. PixelPro Studios Pte. Ltd. cannot be held liable for delays or disruption in their delivery of the service until any changes are received, and acknowledged in email or hardcopy.
-The details of the event are to be arranged by the Client, and PixelPro Studios Pte. Ltd. cannot be held liable for any late or cancelled events. In the situation that an event is cancelled, PixelPro Studios Pte. Ltd. reserves the right to postpone or cancel the project.
+All details of the Event—including venue, date, timings, programme flow, technical requirements, staging layout, and any special requests—must be confirmed with PixelPro Studios Pte. Ltd. in writing, whether via email, WhatsApp, SMS, or signed documentation. The Client shall notify PixelPro of any changes to these details at least 5 days in advance, unless otherwise agreed. PixelPro shall not be held liable for delays, missed coverage, or reduced service quality arising from changes that are communicated late or not acknowledged in writing.
+The Client is responsible for ensuring that all Event arrangements are accurate, complete, and feasible, including but not limited to:
+PixelPro shall not be liable for any delay, cancellation, obstruction, or inability to set up equipment caused by inaccurate information provided by the Client, delayed venue access, or restrictions imposed by the venue.
+In the event that the Client postpones, delays, or restructures the Event programme, PixelPro may adjust its coverage or technical operations accordingly, but cannot guarantee the fulfilment of every requested shot, scene, or AV requirement.
+If the Event is cancelled by the Client, PixelPro reserves the right to treat the project as a cancellation under Section 10: Cancellation, with all applicable fees and forfeitures.
+PixelPro may postpone or cancel its participation in the Event if circumstances arise that jeopardise crew safety, equipment integrity, or lawful operation. This includes (but is not limited to):
+In such situations, PixelPro shall not be held liable for any losses, disruptions, or reduced coverage.
The Photographer and/or Videographer are the only authorised and official Photographer and/or Videographer for your event day.
-The Photographer and/or Videographer will abide by all rules of the facility and/or directions of the staff/facility coordinator with regard to video set-up and will not be held responsible for the absence of certain shots due to such rules and/or directions, or due to interference by event guests or vendors, including other Photographer and/or Videographers who are not working for PixelPro Studios Pte. Ltd.
-The Client acknowledges that videography requires reasonable lighting and controllable audio environments, and that production may be compromised if either of these cannot be achieved.
+PixelPro Studios Pte. Ltd. shall be the sole authorised provider of photography, videography, AV operations, and stage services for the Event unless otherwise agreed in writing. The Client agrees that additional photographers, videographers, AV operators, or stage personnel not engaged by PixelPro may interfere with PixelPro's workflow and coverage, and PixelPro shall not be held responsible for any disruptions or missed moments arising from such interference.
+PixelPro will abide by all venue rules, safety regulations, and directives from venue staff, coordinators, or authorities with regard to camera placement, lighting positions, cabling routes, audio capture, stage setup, and equipment deployment. If restrictions limit PixelPro's ability to capture certain angles, shots, or sequences—or to set up AV or staging equipment as intended—the Client acknowledges that PixelPro cannot be held liable for these limitations.
+The Client further agrees that:
+The Client acknowledges that photography and videography require suitable lighting and manageable audio environments. If the Event includes dim lighting, coloured lighting, haze, loud environments, poor acoustics, or inconsistent stage conditions, the Client accepts that the resulting footage or images may reflect these environmental limitations.
+For AV and stage services, the Client must ensure:
+PixelPro reserves the right to cease operations temporarily or completely if:
+In such cases, PixelPro shall not be liable for missed coverage, reduced deliverables, or Event disruptions.
Whilst every effort will be made by the Photographer, Videographer and/or Designer to supply the Client with a satisfactory product based upon the Photographer, Videographer and/or Designer advertised style, and to the specified requirements agreed beforehand, all editing and post-production will be carried out at the Photographer, Videographer and/or Designer discretion.
-All images and video will be adjusted for exposure, brightness, contrast, sharpness, etc. The Photographer, Videographer, and/or Designer's professional judgement will be used to make corrections, and these will be considered final unless otherwise specified.
-All prints and reorders shall be treated as an extension of this contract and no responsibility for error will be accepted unless orders are given in writing.
+PixelPro Studios Pte. Ltd. will make every reasonable effort to supply the Client with a final product that reflects PixelPro's advertised style and the requirements agreed upon prior to the Event. All editing, colour grading, audio balancing, sequencing, design work, motion graphics, music placement, and creative refinement shall be carried out at the sole professional discretion of PixelPro's photographers, videographers, designers, or editors.
+ +The Client acknowledges that PixelPro's creative decisions—including but not limited to colour tones, contrast levels, cropping, pacing, transitions, sound design, and story flow—constitute PixelPro's signature professional style. While PixelPro will take the Client's preferences into account, the final editorial direction shall remain at PixelPro's discretion.
+ +All photographs and videos will undergo standard professional adjustments such as exposure correction, colour balancing, sharpness, clarity, noise reduction, audio cleanup, and other refinements considered appropriate by PixelPro.
+For videos, standard editing includes cutting, sequencing, basic titles, colour grading, sound balancing, and export of the agreed final versions. Advanced editing—such as animations, complex motion graphics, visual effects, multi-camera stitching, audio reconstruction, or extensive retouching—is not included unless specified in the quotation.
+ +PixelPro will deliver photos, videos, or digital designs in standard formats suitable for viewing and online sharing unless otherwise agreed (e.g., JPEG, MP4, PNG, PDF). Raw files—such as unedited photos, raw video footage, project files, or layered design files—will not be provided unless explicitly included in the contract and may incur additional fees.
+ +While every effort will be made to achieve coverage requested by the Client, the Client acknowledges that:
+PixelPro shall not be held responsible for the absence of shots, footage, or audio that could not be captured despite reasonable professional effort.
+ +PixelPro is not obligated to store or retain unedited or edited files beyond the delivery of the final agreed product. Long-term storage or retrieval requests may incur additional fees and are subject to file availability.
The Photographer, Videographer and/or Designer shall not be liable in the event of bad weather or unforeseen circumstances, including illness, from preventing him/her from completing the work.
-In the event of a lockdown or government-imposed restrictions (e.g., due to COVID-19 or other public health concerns), all projects will be cancelled, and PixelPro Studios Pte. Ltd. will not be held liable for any cancellations. There will be no refunds.
-In the event of equipment failure beyond the Photographer, Videographer and/or Designer's control, including theft of equipment or material, the Photographer, Videographer and/or Designer is not liable for refund or compensation but will try to appease the Client using any available recorded material. In the highly unlikely event of a total failure of produced work, liability shall be limited to a refund of monies paid other than the deposits.
-The Photographer, Videographer and/or Designer reserves the right to cease filming or editing if situations arise that are unfit to continue, eg. grounds of safety, mistreatment, offensive or abusive behaviour, or unacceptable working conditions. In these instances, the Photographer, Videographer and/or Designer is not liable for refund or compensation.
+PixelPro Studios Pte. Ltd. shall not be held liable for any failure to perform its obligations under this agreement where such failure is caused by circumstances beyond its reasonable control. These circumstances include but are not limited to illness, injury, severe weather, natural disasters, power outages, government restrictions, venue-imposed limitations, equipment theft, or any other event that makes it unsafe or impracticable to proceed.
+In the event of government-imposed restrictions or mandatory closures, including public health measures, lockdowns, or venue shutdowns, PixelPro reserves the right to cancel or postpone the project. In such situations, refunds will not be provided unless otherwise agreed in writing.
+If equipment fails due to causes outside of PixelPro's control such as electrical faults from the venue, sudden hardware malfunction, or interference by third parties, PixelPro shall make reasonable efforts to recover or deliver any available material. However, PixelPro shall not be liable for compensation beyond the amounts already paid excluding deposits.
+PixelPro also reserves the right to cease filming, photography, AV operations, or stage work at any time if the working conditions become unsafe, hostile, unprofessional, or violate the instructions of venue authorities. Examples include physical danger, abusive behaviour, harassment, or any circumstance that threatens the safety of crew or equipment. In such cases, PixelPro shall not be responsible for incomplete coverage and no refunds shall be issued.
+In the unlikely event of total loss of produced work due to events outside of PixelPro's direct control, liability shall be limited to a refund of the amount paid excluding the non-refundable deposit. This limitation reflects industry practice and the unpredictable nature of live event environments.
Deposits are non-refundable unless cancellation is done by the Photographer, Videographer and/or Designer. If cancellation is done by the Client, any money paid other than deposits shall be returned. However, if the Client cancels within one month prior to the event, the Photographer, Videographer and/or Designer is entitled to invoice the Client for loss of earnings unless a suitable solution is agreed.
+All deposits paid to PixelPro Studios Pte. Ltd. are strictly non-refundable unless the cancellation is initiated by PixelPro. If the Client chooses to cancel the project for any reason, only payments made beyond the deposit may be refunded, and only if the cancellation falls outside the protected period described below.
+If the Client cancels the Event or project within one month of the scheduled date, PixelPro is entitled to invoice the Client for loss of earnings. This may include the remaining balance of the agreed package or a reasonable compensation amount reflecting the time blocked, crew assigned, and opportunities lost. PixelPro may waive or reduce this charge at its discretion if an alternative arrangement is mutually agreed upon.
+In situations where the Client fails to proceed with the project but does not formally cancel it at least three days before the event or start date, PixelPro reserves the right to treat this as a full cancellation. The Client will be responsible for paying the full amount of the package, as resources, crew, and equipment would already have been allocated.
+If PixelPro is required to cancel the project due to circumstances within its control, all payments received, including deposits, shall be refunded in full. This excludes cancellations covered under Section 9 (Force Majeure), where refunds may not apply.
+The Client acknowledges that planning, scheduling, and resource allocation begin upon confirmation of the project. For this reason, cancellations have a direct impact on PixelPro's business operations. The terms in this section ensure fairness and reflect the industry norms for media production and event-related services.
PixelPro Studios Pte. Ltd. shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or revenue, arising out of or in connection with the services provided, even if PixelPro Studios Pte. Ltd. has been advised of the possibility of such damages. Liability under this contract is limited to the amount paid by the Client for the services.
+PixelPro Studios Pte. Ltd. shall not be liable for any indirect, incidental, special, punitive, exemplary, or consequential damages arising out of or relating to the services provided. This includes but is not limited to loss of profits, loss of revenue, loss of data, business interruption, reputational harm, emotional distress, or any other damages that are not a direct and immediate result of PixelPro's actions.
+Liability under this agreement shall be strictly limited to the total amount paid by the Client for the specific services in question. This limitation reflects standard practice in the media production and event services industry, where outcomes depend heavily on environmental, technical, and situational factors beyond the service provider's control.
+PixelPro shall not be held responsible for the failure of any equipment, materials, or deliverables if such failure is caused by factors outside PixelPro's reasonable control. Examples include venue electrical faults, third-party interference, environmental hazards, client-provided equipment, or venue-imposed restrictions.
+PixelPro is also not liable for the loss of opportunities or perceived value arising from missed shots, incomplete footage, limited coverage, technical imperfections, or creative decisions taken during production or editing, so long as PixelPro has acted in good faith and with reasonable professional skill.
+No action or claim may be brought by the Client against PixelPro after a period of six months from the date of delivery of the final product. This limitation encourages timely communication and ensures that all parties raise concerns while materials and records remain accessible.
The Client's payments covers/pays for labour and presentation media in the production of the agreed produced work. Every effort is taken by the Photographer, Videographer and/or Designer to provide the Client with the agreed product, and dissatisfaction of its contents, although regrettable, will be deemed subjective and is therefore not open for interpretation by the Client as grounds for refunds or compensation, for which the Photographer, Videographer and/or Designer is not liable.
+The Client acknowledges that payments made to PixelPro Studios Pte. Ltd. cover the time, labour, expertise, equipment preparation, and production processes required to carry out the agreed services. These processes begin long before the Event day itself, which is why refunds are strictly regulated.
+Dissatisfaction with the creative style, editing choices, artistic decisions, or subjective quality of the Produced Work does not constitute valid grounds for a refund. PixelPro's professional judgement is relied upon throughout the project and is part of the service the Client has engaged.
+Refunds will only be considered in situations where PixelPro fails to deliver the agreed final product due to a reason solely attributable to PixelPro and not caused by environmental conditions, venue restrictions, client actions, third-party interference, or circumstances covered under Section 9 (Force Majeure). In such cases, PixelPro's total liability shall not exceed the amount paid by the Client, excluding the non-refundable deposit.
+If the Client delays the project, modifies the scope without notice, withholds necessary information, restricts PixelPro's access, or otherwise prevents PixelPro from fulfilling the agreed work, no refund shall be issued. In such situations, the Client remains responsible for the full payment.
+Once the final product has been delivered, accepted, or downloaded by the Client, refunds will not be granted under any circumstance. Acceptance may be indicated through written confirmation, verbal confirmation, payment of the remaining balance, or any form of use of the delivered materials.
+This section should be read together with Section 10 (Cancellation) and Section 15 (Corrections), which outline additional conditions relating to refunds, revisions, and deliverables.
The Client agrees to indemnify and hold harmless PixelPro Studios Pte. Ltd., its employees, contractors, and representatives, from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to the Client's use of the produced work, or any breach of these Terms and Conditions by the Client.
+The Client agrees to indemnify and hold harmless PixelPro Studios Pte. Ltd., including its employees, contractors, agents, and representatives, from any claims, liabilities, damages, losses, costs, or expenses arising out of the Client's use of the Produced Work or any breach of these Terms and Conditions.
+This indemnity applies to situations including but not limited to:
+The Client further agrees to reimburse PixelPro for any legal fees and expenses incurred in defending against such claims.
+This indemnity remains in effect even after completion of the services and delivery of the final product.
The Photographer and/or Videographer cannot be held responsible for any personal injury/accident or damage during a video shoot. The Client is free to take up their own insurance, there are many insurance policies available.
+PixelPro Studios Pte. Ltd. shall not be held responsible for any personal injury, accident, or loss that occurs during the Event unless such injury or loss is directly caused by the proven negligence of PixelPro. The Client is encouraged to obtain appropriate insurance coverage for the Event, including public liability insurance, since event environments involve inherent risks that cannot always be controlled.
+The Client acknowledges that AV equipment, staging structures, lighting fixtures, cabling, and photography or videography equipment require safe operating conditions. PixelPro reserves the right to modify or halt operations if the environment is unsafe or if guests, performers, or third-party vendors are behaving in a way that endangers themselves, the crew, or the equipment.
+The Client shall be responsible for any loss of or damage to PixelPro's equipment caused by the Client, its guests, vendors, performers, contractors, or any third parties under the Client's supervision. This includes damage caused by mishandling, spills, tampering, unauthorised adjustments, or deliberate interference.
+PixelPro shall not be liable for accidents or injuries resulting from:
+If PixelPro's equipment is damaged due to circumstances attributable to the Client or third parties under the Client's authority, the Client agrees to compensate PixelPro for repair or replacement costs. PixelPro may invoice the Client for these costs, and payment shall be due under the same terms as project payment.
+This clause is intended to ensure a safe and professional working environment for all parties and reflects standard industry practice for event and production services.
A non-refundable deposit of 50% of the total package cost is required to confirm the Client's booking. This deposit will be deducted from the total package cost. If the Client fails to pay the 50% deposit without cancelling the project at least 3 days before the event/start date, they will be responsible for paying the full amount of the total package cost. The remaining balance must be paid within 15 days after the first viewing of any produced work shown to the Client, with the first day being counted as the day the work is shown. The finished product cannot be delivered until the remaining balance is paid in full.
-In the event of late payment for any project, the Client agrees to pay interest on the overdue amount at a rate of 10% per day for each day the payment is late. This late payment interest will not be waived, and interest will be compounded daily until the outstanding amount is fully paid.
-Upon collection, a preview of the finished product will be shown to the Client. A complete viewing of the product is not necessary, but by paying the balance and collecting the product, the Client agrees that the general picture and sound quality are satisfactory.
+A non-refundable deposit of 50 percent of the total project cost is required to confirm the Client's booking. This deposit represents PixelPro's commitment of time, resources, and scheduling, and will be deducted from the total project fee.
+If the Client fails to pay the required deposit and does not formally cancel the project at least three days before the Event or project start date, the Client will remain responsible for the full project fee. This applies even if the Client later decides not to proceed, as PixelPro would have allocated crew, equipment, and time for the booking.
+The remaining balance must be paid within 7 days after the first presentation or delivery of any Produced Work. The first presentation may include an online review link, on-site viewing, digital delivery, or any method where the Client is given access to preview the work. By making the final payment, the Client acknowledges that the overall image, video, or audio quality is satisfactory.
+The final product will not be released, exported in full resolution, or delivered in its final form until all outstanding balances are paid in full. This includes photographs, videos, design files, AV recordings, or any other deliverables.
+Late payments will incur interest at a rate of 10 percent per day on the outstanding amount. Interest will be compounded daily and shall not be waived under any circumstances. This reflects the administrative and operational burden caused by overdue accounts, particularly for event-based businesses where equipment and manpower are heavily scheduled in advance.
+PixelPro reserves the right to suspend ongoing work, withhold drafts, pause editing, or decline further services until outstanding payments are made. Any such suspension caused by non-payment does not release the Client from their contractual obligations.
+All payments made to PixelPro are considered binding and non-refundable except where stated under Section 12 (Refund Policy).
PixelPro Studios Pte. Ltd. allows the Client to request for up to 2 renders before the collection of the final product. In the case where a storyboard has been presented to and agreed on by the Client, requesting for additional retakes or resequencing of the agreed storyboard will be seen as a new job/contract and is therefore chargeable.
-After collection of the agreed video, any requests for alterations will be undertaken free of charge and at the discretion of the Videographer/Photographer (eg. Spelling mistakes that are not the fault of the Videographer/Photographer) and shall be limited to one revised video. Further corrections will be seen as a new job/contract and are therefore chargeable.
-The Client has 7 days from the date of collection to return the video for any corrections or alterations to be undertaken free of charge.
+PixelPro Studios Pte. Ltd. allows the Client to request up to two rounds of corrections or revisions before the final product is delivered. These revisions may include adjustments to sequencing, colour grading, audio balancing, titles, subtitles, or minor design refinements. Requests must remain reasonable and consistent with the original scope of work.
+If a storyboard, shot list, mood board, or production plan has been approved by the Client, any request for additional reshoots, major restructuring, or significant alteration of the agreed concept will be treated as a new project or add-on contract. Such work will incur additional charges at PixelPro's discretion.
+Once the final product has been delivered and accepted, PixelPro may permit minor corrections at no additional cost. This includes small spelling errors, text updates, or simple adjustments that do not require a re-edit of the full project. Only one revised video, image set, or deliverable will be provided under this courtesy correction policy.
+Requests for further revisions beyond what is described above will be considered chargeable work. PixelPro will inform the Client of any additional fees before commencing further corrections.
+The Client has seven days from the date of delivery or collection to submit revision requests. After this period, PixelPro is not obligated to provide free corrections. Additional revisions after the seven-day window will be billed according to PixelPro's prevailing rates.
+This section ensures that both parties maintain clear expectations regarding editing workload, creative boundaries, and production timelines.
Please read the above sections: 11. LIABILITY & REFUND and 15. CORRECTIONS.
+PixelPro Studios Pte. Ltd. provides services that are customised, labour-intensive, and event-specific. As such, all delivered products, including photographs, videos, design files, stage diagrams, and AV-related deliverables, are considered final and non-returnable.
+The Client acknowledges that once services have been rendered and the final product has been delivered, no returns or exchanges of the Produced Work will be accepted. This includes situations where the Client has changed personal preferences, creative expectations, or stylistic tastes after the work has been completed.
+This policy should be read together with Section 12 (Refund Policy) and Section 16 (Corrections), which outline the conditions under which corrections or refunds may be applicable. Outside of those clearly stated scenarios, no returns, replacements, or reworks will be provided.
+All work delivered by PixelPro is based on the professional skill, preparation, and artistic judgement exercised during the Event and post-production. Because these services cannot be "returned" in a traditional sense, the Client agrees that returns do not apply to creative output of this nature.
PixelPro Studios Pte. Ltd. is committed to protecting the privacy of the Client's personal data in accordance with the Personal Data Protection Act 2012 (PDPA). By entering into this agreement, the Client consents to PixelPro Studios Pte. Ltd. collecting, using, disclosing, and/or processing the Client's personal data for the purposes of providing the services, including communications, invoicing, and delivering the final product. PixelPro Studios Pte. Ltd. will not disclose the Client's personal data to third parties without prior consent unless required by law.
+PixelPro Studios Pte. Ltd. is committed to protecting the personal data of its Clients in accordance with the Personal Data Protection Act 2012 (PDPA). By engaging PixelPro's services, the Client consents to PixelPro collecting, using, storing, and processing personal data for purposes directly related to the fulfilment of the agreed services.
+Such purposes include, but are not limited to:
+PixelPro will not disclose the Client's personal data to third parties without prior consent, unless such disclosure is required by law or necessary for the completion of the project. Examples include sharing limited information with contractors, crew members, or authorised vendors who are directly involved in the project delivery.
+PixelPro takes reasonable steps to safeguard personal data through secure storage systems and controlled access measures. However, the Client acknowledges that no method of transmission or storage is completely free from risk, and PixelPro shall not be held liable for unauthorised access, loss, or disclosure beyond what is reasonably preventable.
+The Client may request to access, update, or withdraw consent for the use of their personal data by submitting a written request to PixelPro. Withdrawal of consent may affect PixelPro's ability to continue providing services, and the Client remains responsible for any fees incurred up to that point.
These Terms and Conditions constitute the entire agreement between the Client and PixelPro Studios Pte. Ltd. concerning the services provided, and supersede any prior or contemporaneous oral or written agreements. Any modifications to this agreement must be in writing and signed by both parties.
+These Terms and Conditions constitute the entire agreement between the Client and PixelPro Studios Pte. Ltd. regarding the services to be provided. They supersede any prior verbal or written discussions, proposals, quotations, emails, or understandings relating to the same subject matter.
+No representation, warranty, or promise shall be binding on either party unless it is expressly stated within these Terms or provided in writing and agreed upon by both parties. Any amendment, waiver, or modification of this agreement must be made in writing and signed or formally acknowledged by both the Client and PixelPro.
+The Client acknowledges that they have not relied on any statement, description, or assurance not expressly included in these Terms, and that these Terms reflect the full and complete understanding of the obligations and expectations between both parties.
This agreement shall be governed by the laws of Singapore. Any disputes arising from this agreement will be subject to the exclusive jurisdiction of the courts of Singapore.
+This agreement shall be governed by and interpreted in accordance with the laws of the Republic of Singapore. Any disputes, claims, or disagreements arising out of or relating to these Terms and Conditions, the services provided, or the conduct of either party shall be submitted to the exclusive jurisdiction of the courts of Singapore.
+The Client agrees that all legal proceedings shall take place in Singapore, regardless of where the Event is held or where the Client is located. This ensures consistency in interpretation and enforcement of these Terms.
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to reflect the parties' intention as closely as possible while remaining enforceable. The remaining provisions shall remain in full force and effect.
+If any provision within these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be interpreted in a manner that most closely reflects the original intent while remaining enforceable. If such interpretation is not possible, the provision shall be deemed severed from this agreement.
+The remaining provisions of these Terms and Conditions shall continue in full force and effect and shall not be affected by the removal of the invalid or unenforceable clause.
UEN: 202340399H
-"{testimonials[getNextIndex()].text}" @@ -252,7 +262,7 @@ export default function TestimonialSection() { }} className="absolute inset-0 z-10" > -
"{testimonials[currentIndex].text}"
@@ -290,22 +300,39 @@ export default function TestimonialSection() {