mkdocs.ja.xo.yml

site_name: Kore ai Docs
site_author: Kore ai Content Experience Team
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copyright: |
  © 2024 Kore.ai, Inc. – All trademarks are the property of their respective owner(s).
nav:
  - Home : home.md
  - プラットフォーム:
    - 概要: getting-started/about-xo-platform.md    
    - Getting Started:
      - Accessing the Platform: getting-started/accessing-the-platform.md   
      - Navigating the Platform: getting-started/navigating-the-platform.md  
      - Onboarding:
        - Guided Onboarding: getting-started/guided-onboarding.md
        - Best Practices for Training Your AI Chatbot: getting-started/best-practices-for-training-chatbot.md
      - Flows and Channels:
        - Flows: 
          - Introduction: flows/introduction-to-flows.md
          - Create Flows: flows/create-flows.md
          - Navigate the Flow Designer: flows/navigate-the-flow-designer.md
          - Node Types:
            - Introduction to Flow Nodes: flows/node-types/introduction-to-flow-nodes.md
            - Agent Transfer: flows/node-types/agent-transfer.md
            - Automation: flows/node-types/automation.md
            - Check Agent Availability: flows/node-types/check-agent-availability.md
            - Check Business Hours: flows/node-types/check-business-hours.md
            - Connect to API: flows/node-types/connect-to-api.md
            - End Flow: flows/node-types/end-flow.md
            - Go to Flow: flows/node-types/go-to-flow.md
            - IVR Digit Input: flows/node-types/ivr-digit-input.md
            - IVR Menu: flows/node-types/ivr-menu.md
            - Message Prompt: flows/node-types/message-prompt.md
            - Script Task: flows/node-types/script-task.md
            - Set Queue: flows/node-types/set-queue.md
            - Split: flows/node-types/split.md
        - Channels:
          - Digital: channels/adding-channels-to-your-bot.md
          - Voice:
            - Kore.ai Voice Gateway: channels/kore.ai-voice-gateway/kore-voice-gateway.md
            - Third-Party Voice:
              - Amazon Alexa: channels/amazon-alexa.md
              - Twilio Voice: channels/add-twilio-voice-channel.md
              - AudioCodes: channels/ivr-audio-codes.md
              - IVR: channels/IVR-integration.md            
    - Glossary:
      - Concepts and Terminology: getting-started/glossary/concepts-and-terminology.md    
    - Release Notes:
      - What's New in XO v11: getting-started/whats-new-in-xo-platform.md  
      - XO v11 vs. v10: getting-started/key-differences-between-xo11-and-xo10.md
      - Current Limitations: release-notes/current-limitations.md
      - XO v11.x Updates:
        - Automation AI: release-notes/11.x/automation-ai.md
        - Search AI: release-notes/11.x/search-ai.md
        - Contact Center AI: release-notes/11.x/contact-center-ai.md
        - Agent AI: release-notes/11.x/agent-ai.md
        - Platform Services: release-notes/11.x/platform-services.md    
  - Automation AI: 
    - Overview: automation/about-automation-ai.md
    - Getting Started:
        - About Virtual Assistant: getting-started/virtual-assistants-overview.md
        - Build a Virtual Assistant: getting-started/building-a-virtual-assistant.md   
        - LLM and Generative AI: automation/natural-language/llm-and-generative-ai.md
    - Use Cases: 
      - Dialog Tasks:
        - Overview: automation/use-cases/dialogs/dialog-tasks-overview.md 
        - Navigating Dialog Tasks: automation/use-cases/dialogs/navigating-dialog-tasks.md
        - Build Dialog Tasks: automation/use-cases/dialogs/using-the-dialog-builder-tool.md
        - Node Types:
          - Overview: automation/use-cases/dialogs/node-types/nodes-transitions.md
          - Intent Node: automation/use-cases/dialogs/node-types/working-with-the-user-intent-node.md
          - Dialog Node: automation/use-cases/dialogs/node-types/working-with-the-dialog-node.md
          - Dynamic Intent Node: automation/use-cases/dialogs/node-types/dynamic-intent-node.md
          - GenAI Node: automation/use-cases/dialogs/node-types/genai-node.md
          - GenAI Node v2: automation/use-cases/dialogs/node-types/genai-node-v2.md
          - GenAI Prompt: automation/use-cases/dialogs/node-types/genai-prompt.md
          - Entity Node: automation/use-cases/dialogs/node-types/working-with-the-entity-node.md
          - Form Node: automation/use-cases/dialogs/node-types/working-with-the-form-node.md
          - Confirmation Node: automation/use-cases/dialogs/node-types/working-with-the-confirmation-nodes.md
          - Message Node: automation/use-cases/dialogs/node-types/working-with-the-message-nodes.md
          - Logic Node: automation/use-cases/dialogs/node-types/working-with-the-logic-node.md
          - Service Node: automation/use-cases/dialogs/node-types/working-with-the-service-node.md
          - Webhook Node: automation/use-cases/dialogs/node-types/working-with-the-web-hook-node.md
          - Script Node: automation/use-cases/dialogs/node-types/working-with-the-script-node.md
          - Process Node: automation/use-cases/dialogs/node-types/process-nodes.md
          - Agent Transfer Node: automation/use-cases/dialogs/node-types/working-with-the-agent-transfer-node.md  
          - Search AI Node: automation/use-cases/dialogs/node-types/working-with-the-searchai-node.md
          - Agent Transfer Node: automation/use-cases/dialogs/node-types/working-with-the-agent-transfer-node.md  
          - Search AI Node: automation/use-cases/dialogs/node-types/working-with-the-searchai-node.md
        - Node Connections:
          - Node Connections Setup: automation/use-cases/dialogs/node-connections/nodes-conditions.md
          - Sub-Intent Scoping: automation/use-cases/dialogs/node-connections/grouping-nodes.md 
        - Entity Types: automation/use-cases/dialogs/entity-types.md
        - Entity Rules: automation/use-cases/dialogs/entity-rules.md
        - User Prompts or Messages: automation/use-cases/dialogs/prompt-editor.md
        - Voice Call Properties: automation/use-cases/dialogs/node-types/voice-call-properties.md 
        - Custom Authentication via Service Nodes: automation/use-cases/dialogs/implementing-custom-authentication.md
        - 2-way SSL for Service Nodes: automation/use-cases/dialogs/enabling-2-way-ssl-for-service-nodes.md       
      - Alert Tasks: automation/use-cases/alert-tasks.md
      - Small Talk: automation/use-cases/small-talk.md
      - Digital Skills: 
        - Overview: automation/use-cases/digital-skills/digital-skills-overview.md
        - Digital Forms: automation/use-cases/digital-skills/digital-forms.md
        - Configure Digital Forms: automation/use-cases/digital-skills/configure-digital-forms.md
        - Digital Views: automation/use-cases/digital-skills/digital-views.md
        - Configure Digital Views: automation/use-cases/digital-skills/configure-digital-views.md      
    - Knowledge AI:
        - Overview: automation/knowledge-ai/knowledge-ai-introduction.md
        - Knowledge Graph (KG):
          - Introduction: automation/knowledge-ai/knowledge-graph-overview.md
          - Terminology: automation/knowledge-ai/knowledge-graph-terminology.md
          - Build a KG: automation/knowledge-ai/build-a-knowledge-graph.md
          - Manage FAQs: automation/knowledge-ai/manage-faqs.md
          - Knowledge Extraction: automation/knowledge-ai/knowledge-extraction.md
          - Import or Export KG:
            - Prepare Data for Import: automation/knowledge-ai/create-knowledge-graph-from-csv-and-json.md
            - Import or Export KG: automation/knowledge-ai/import-and-export-knowledge-graph.md
            - Auto-Generate KG: automation/knowledge-ai/generate-a-knowledge-graph.md
          - KG Analysis: automation/knowledge-ai/knowledge-graph-analysis.md    
    - Natural Language:
      - Overview: automation/natural-language/nlp-introduction.md
      - NLP Optimization: automation/natural-language/training/optimizing-bots.md
      - NLP Guidelines: automation/natural-language/nlp-guidelines.md   
      - Training:
        - Overview: automation/natural-language/training/nlp-training-overview.md
        - ML Engine:
          - Overview: automation/natural-language/training/machine-learning-engine.md
          - Model Validation: automation/natural-language/training/model-validation.md
        - FM Engine: automation/natural-language/training/fundamental-meaning.md
        - KG Engine: automation/knowledge-ai/knowledge-graph-training.md
        - Traits Engine: automation/natural-language/training/traits.md
        - Ranking and Resolver: automation/natural-language/training/ranking-and-resolver.md
        - Training Validations: automation/natural-language/training/training-validations.md      
      - NLU Configuration:
        - NLP Engine Configurations: automation/natural-language/nlu-configurations/engine-tuning.md
        - Multi Intent Detection: automation/natural-language/nlu-configurations/multi-intent-detection.md
        - Amend Entities: automation/natural-language/nlu-configurations/amend-entities.md              
    - Intelligence:
      - Overview: automation/intelligence/intelligence-overview.md
      - Events: 
        - Intent Events: automation/intelligence/event-handling.md
        - Context Management: automation/intelligence/context-management.md
        - Context Object: automation/intelligence/context-object.md
        - Conversation Events: 
          - Default Conversations: automation/intelligence/conversation-management/default-conversations.md
        - Sentiment Events: 
          - Sentiment Management: automation/intelligence/sentiment-management/sentiment-management-overview.md
          - Tone Analysis: automation/intelligence/sentiment-management/tone-analysis.md
      - Conversation Management: 
        - Standard Responses: automation/intelligence/conversation-management/standard-responses.md 
        - Manage Interruptions: automation/intelligence/conversation-management/manage-interruptions.md
        - Ignore Words and Field Memory: automation/intelligence/conversation-management/ignore-words-and-field-memory.md
    - Testing:
      - Overview: automation/testing/test-and-debug-overview.md
      - Test (Talk to Bot): automation/testing/talk-to-bot.md
      - Utterance Testing: automation/testing/testing-your-bot-with-nlp.md 
      - Regression Testing: 
        - Health and Monitoring: automation/testing/regression-testing/health-and-monitoring/virtual-assistants-health-and-monitoring.md
        - Batch Testing: automation/testing/regression-testing/batch-testing.md
        - Conversation Testing: automation/testing/regression-testing/conversation-testing/conversation-testing-landing-page.md    
    - Advanced Topics:
      - Intent Discovery: automation/tools/intent-discovery.md
      - Manage Assistant:
        - Team Collaboration: manage-assistant/collaborative-development.md
        - Feedback Survey: manage-assistant/feedbacksurvey.md   
    - How To:
      - Marketplace Integration:
        - Create a Ticket in Zendesk: how-tos/zendesk/create-a-ticket-in-zendesk.md
        - Lead Capture in Salesforce: how-tos/salesforce/lead-capture-in-salesforce-crm.md
        - Lead Capture in HubSpot: how-tos/hubspot/lead-capture-in-hubspot.md          
  - Search AI:
    - Overview: searchai/about-search-ai.md
    - Getting Started:
      - About Answers in Search AI: searchai/introduction-to-answers.md
      - Setup Search AI: searchai/setup-search-ai.md
    - Content:
        - Sources:
            - Overview: searchai/content-sources/introduction.md
            - Web Crawl: searchai/content-sources/web-crawl.md
            - Directory: searchai/content-sources/directory.md
            - Connectors:
                - Introduction: searchai/content-sources/connectors.md
                - Confluence Server: searchai/content-sources/connectors/confluence-server.md
                - Confluence Cloud: searchai/content-sources/connectors/confluence-cloud.md
                - Dropbox: searchai/content-sources/connectors/dropbox.md
                - Google Drive: searchai/content-sources/connectors/googledrive.md
                - ServiceNow: searchai/content-sources/connectors/servicenow.md              
                - Zendesk: searchai/content-sources/connectors/zendesk.md
                - Salesforce: searchai/content-sources/connectors/salesforce.md
                - Azure Storage: searchai/content-sources/connectors/azure.md
                - DotCMS: searchai/content-sources/connectors/dotcms.md 
                - SharePoint: searchai/content-sources/connectors/sharepoint.md     
    - Index:               
        - Extraction Strategy: searchai/content-extraction/extraction.md
        - Content Browser: searchai/chunk-browser.md
        - Workbench:
            - Introduction: searchai/workbench/introduction.md
            - Field Mapping Stage: searchai/workbench/field-mapping.md
            - Custom Script: searchai/workbench/custom-script.md
            - Exclude Document: searchai/workbench/exclude-document.md
            - Workbench Simulator: searchai/workbench/simulation.md
        - Vector Configuration: searchai/index-configuration.md
    - Configuration:
        - Business Rules: searchai/business-rules.md
        - Answer Configuration: searchai/answer-configuration.md
        - Testing and Debugging Answers: searchai/testing-and-debugging-answers.md
    - Dev Tools:
        - Advanced Configuration: searchai/advanced-configurations/advanced-configurations.md
  - Contact Center AI:
    - Overview: contactcenter/about-contact-center-ai.md    
    - Agent and Supervisors: 
      - Agent Management: contactcenter/agent-and-supervisors/agent-management/agent-management.md
      - Dispositions: contactcenter/agent-and-supervisors/dispositions/manage-dispositions.md
    - Configurations:
      - AgentAssist Settings: contactcenter/configurations/agentassist-settings/agentassist-settings.md
      - Hours of Operation: contactcenter/configurations/hours-of-operation/manage-hours-of-operation.md
      - Languages and Speech: contactcenter/configurations/languages-and-speech/configure-languages-and-speech.md
      - Response Templates: contactcenter/configurations/response-templates/manage-response-templates.md
      - Agent Forms: contactcenter/configurations/agent-forms/configure-agent-forms.md
      - Surveys: contactcenter/configurations/surveys/configure-surveys.md
      - Widgets: contactcenter/configurations/widgets/configure-widgets.md
      - Advanced Settings:
        - Co-Browse: contactcenter/configurations/advanced-settings/co-browse.md
        - Community WFM [Beta]: contactcenter/configurations/advanced-settings/community-wfm-beta.md
        - Automatic Conversation Summary [Beta]: contactcenter/configurations/advanced-settings/automatic-conversation-summary-beta.md
        - Sensitive Data Masking: contactcenter/configurations/advanced-settings/sensitive-data-masking.md
    - Flows and Routing:
      - Conditional Flows: contactcenter/flows-and-routing/conditional-flows.md
      - Waiting Flows: contactcenter/flows-and-routing/waiting-flows.md
    - Routing:
      - Queues: contactcenter/routing/queues/queue-management.md
      - Skills: contactcenter/routing/skills/skill-management.md
    - Agent Console:
      - Introduction to the Console: console/agent-console-introduction.md
      - Conversation Tray: console/conversation-tray.md
      - Incoming Interactions: console/managing-incoming-interactions.md
      - Interacting With Customers: console/interacting-with-customers.md
      - Additional Tools: console/additional-tools.md
      - Manage Layout: console/manage-layout.md
      - Monitor: console/monitor-queues-agents-interactions-service-levels.md
    - Campaigns:  
      - Overview: contactcenter/campaigns/about-campaigns.md
      - Dashboard: contactcenter/campaigns/dashboard/campaign-dashboard.md
      - Campaign Management:
        - Voice Campaigns: contactcenter/campaigns/campaign-management/voice-campaigns.md
        - SMS Campaigns: contactcenter/campaigns/campaign-management/sms-campaigns.md
        - Proactive Web Campaigns: contactcenter/campaigns/campaign-management/proactive-web-campaigns.md
      - List Management: contactcenter/campaigns/list-management/list-management.md
      - Templates: contactcenter/campaigns/templates/sms-templates.md
      - Settings: contactcenter/campaigns/settings/global-settings.md
      - Frequently Asked Questions: contactcenter/campaigns/frequently-asked-questions.md    
  - Agent AI:
    - Overview: agentai/about-agent-ai.md           
    - Set up Agent AI:
      - Agent Coaching: agentai/agent-experience/agent-realtime-coaching.md
      - Agent Playbook: agentai/agent-experience/playbook.md
      - Configurations:
        - Welcome Events: agentai/configuration/welcome-events.md
        - Answers Configuration: agentai/configuration/answers-configuration.md
        - AgentAssist Widget Settings: agentai/configuration/widget-settings.md
        - Feedback Settings: agentai/configuration/feedback-settings.md
        - Widget Theming Layout Customization: agentai/configuration/widget-theming-layout-customization.md
    - Agent Experience:
      - Agent AI Widget: agentai/agent-experience/agent-assist-widget-v3.md
      - Bot Override and Automation: agentai/agent-experience/bot-override-and-automation.md
    - Integrations:
      - Genesys Voice: agentai/integration/genesys/manual-integration-of-agent-ai-voice-with-genesys-cloud.md
  - GenAI Tools:
    - Overview: generative-ai-tools/introduction.md
    - Free LLM and GenAI Tokens: generative-ai-tools/llm-tokens.md 
    - Models Library:
      - LLM Integration: generative-ai-tools/models-library.md
      - Kore.ai XO GPT Module: generative-ai-tools/xo-gpt-module.md
    - Prompts Library: 
      - Add Custom Prompts: generative-ai-tools/prompts-library.md
    - GenAI Features:
      - Co-Pilot Features: generative-ai-tools/co-pilot-features.md        
      - Dynamic Conversations Features: generative-ai-tools/dynamic-conversations-features.md
    - Safeguards:
      - Data Anonymization: generative-ai-tools/data-anonymization.md
      - Guardrails: generative-ai-tools/guardrails.md       
  - Integrations & APIs:
    - Overview: app-settings/integrations/about-integration.md
    - Integrations:
      - Automation: 
        - Actions:
          - Actions Overview: app-settings/integrations/actions/actions.md
          - Asana:
            - Configure: app-settings/integrations/actions/asana/configuring-the-asana-action.md
            - Templates: app-settings/integrations/actions/asana/using-the-asana-action-templates.md
          - Azure OpenAI:
            - Configure: app-settings/integrations/actions/azure-open-ai/configuring-the-azure-openai-action.md
            - Templates: app-settings/integrations/actions/azure-open-ai/using-the-azure-openai-action-templates.md
          - BambooHR:
            - Configure: app-settings/integrations/actions/bamboo-hr/configuring-the-bamboohr-action.md
            - Templates: app-settings/integrations/actions/bamboo-hr/using-the-bamboohr-templates.md
          - Bitly:
            - Configure: app-settings/integrations/actions/bitly/configuring-the-bitly-action.md
            - Templates: app-settings/integrations/actions/bitly/using-the-bitly-action-template.md
          - Confluence:
            - Configure: app-settings/integrations/actions/confluence/configuring-the-confluence-action.md
            - Templates: app-settings/integrations/actions/confluence/using-the-confluence-action-templates.md
          - DHL:
            - Configure: app-settings/integrations/actions/dhl/configuring-the-dhl-action.md
            - Templates: app-settings/integrations/actions/dhl/using-the-dhl-action-templates.md
          - Freshdesk:
            - Configure: app-settings/integrations/actions/freshdesk/configuring-the-freshdesk-action.md
            - Templates: app-settings/integrations/actions/freshdesk/using-the-freshdesk-action-templates.md
          - Freshservice:
            - Configure: app-settings/integrations/actions/freshservice/configuring-the-freshservice-action.md
            - Templates: app-settings/integrations/actions/freshservice/using-the-freshservice-itsm-action-templates.md
          - Google Maps:
            - Configure: app-settings/integrations/actions/google-maps/configuring-the-google-maps-action.md
            - Templates: app-settings/integrations/actions/google-maps/using-the-google-maps-action-templates.md
          - Here:
            - Configure: app-settings/integrations/actions/here/configuring-the-here-action.md
            - Templates: app-settings/integrations/actions/here/using-here-action-templates.md
          - Hubspot:
            - Configure: app-settings/integrations/actions/hubspot/configuring-the-hubspot-action.md
            - Templates: app-settings/integrations/actions/hubspot/using-the-hubspot-action-templates.md
          - JIRA:
            - Configure: app-settings/integrations/actions/jira/configuring-the-jira-action.md
            - Templates: app-settings/integrations/actions/jira/using-the-jira-action-templates.md
          - Microsoft Graph:
            - Configure: app-settings/integrations/actions/microsoft-graph/configuring-the-microsoft-graph-action.md
            - Templates: app-settings/integrations/actions/microsoft-graph/using-the-microsoft-graph-action-templates.md
          - OpenAI:
            - Configure: app-settings/integrations/actions/open-ai/configuring-the-openai-action.md
            - Templates: app-settings/integrations/actions/open-ai/using-the-openai-actions-templates.md
          - Salesforce:
            - Configure: app-settings/integrations/actions/salesforce/configuring-the-salesforce-crm-action.md
            - Templates: app-settings/integrations/actions/salesforce/using-the-salesforce-crm-action-templates.md
          - Servicenow:
            - Configure: app-settings/integrations/actions/servicenow/configuring-the-servicenow-action.md
            - Templates: app-settings/integrations/actions/servicenow/using-the-servicenow-action-templates.md
          - Stripe:
            - Configure: app-settings/integrations/actions/stripe/configuring-the-stripe-action.md
            - Templates: app-settings/integrations/actions/stripe/using-the-stripe-action-templates.md
          - Shopify:
            - Configure: app-settings/integrations/actions/shopify/configuring-the-shopify-action.md
            - Templates: app-settings/integrations/actions/shopify/using-the-shopify-action-templates.md
          - Twilio:
            - Configure: app-settings/integrations/actions/twilio/configuring-the-twilio-action.md
            - Templates: app-settings/integrations/actions/twilio/using-the-twilio-action-templates.md
          - Zendesk:
            - Configure: app-settings/integrations/actions/zendesk/configuring-the-zendesk-action.md
            - Templates: app-settings/integrations/actions/zendesk/using-the-zendesk-action-templates.md
        - Agent Transfer: 
          - Agent Transfer Integrations: app-settings/integrations/agents/agent-transfer-integrations.md
          - Configuring Custom Agent Integration: app-settings/integrations/agents/how-to-configure-agent-transfer.md
          - Configuring the Drift Agent: app-settings/integrations/agents/configuring-the-drift-agent.md
          - Configuring the Genesys Agent: app-settings/integrations/agents/configuring-the-genesys-agent.md
          - Configuring the Intercom Agent: app-settings/integrations/agents/configuring-the-intercom-agent.md
          - Configuring the NiceInContact: app-settings/integrations/agents/configuring-the-niceincontact.md
          - Configuring the Salesforce Agent: app-settings/integrations/agents/configuring-the-salesforce-agent.md
          - Configuring the ServiceNow Agent (Tokyo and Lower versions): app-settings/integrations/agents/servicenow/configuring-the-servicenow-agent.md
          - Configuring the ServiceNow Agent (Utah and Higher versions): app-settings/integrations/agents/servicenow/configuring-the-servicenow-agent-utah-and-vancouver.md
          - Adding the Unblu Channel: app-settings/integrations/agents/adding-the-unblu-channel.md
        - External NLU Adapters:
          - Overview: app-settings/integrations/external-nlu/external-nlu-adapters.md
          - Dialogflow Engine: app-settings/integrations/external-nlu/dialogflow-engine.md
          - Test and Debug: app-settings/integrations/external-nlu/test-and-debug.md
      - Contact Center:
        - Kore Voice Automation:
          - Zoom Contact Center: contactcenter/integrations/voice-automation-with-zoom-cc/kore-voice-automation-with-zoom-contact-center.md
    - APIs and SDKs:
      - API Reference:
        - Getting Started: apis/automation/api-introduction.md
        - Rate Limits: apis/automation/rate-limit.md
        - API List:
          - Agent AI APIs: apis/agent-ai/api-list.md
          - Automation APIs: apis/automation/api-list.md
          - Contact Center APIs: apis/contact-center/contact-center-api-list.md
          - Search AI APIs: apis/searchai/api-list.md
        - koreUtil Libraries: apis/automation/koreutil-libraries.md
      - SDK Reference:
        - SDK Introduction: sdk/bot-sdk-introduction.md
        - Web SDK:
          - How the Web SDK Works: sdk/how-web-sdk-works.md
          - SDK Security: sdk/sdk-security.md
          - SDK Registration: sdk/app-registration.md
          - SDK Configurations: sdk/sdk-configuration.md
          - Web Socket Connect and RTM: sdk/web-socket-connect-and-rtm.md
          - Tutorials:
            - Widget SDK Tutorial: sdk/tutorials/widget-sdk.md
            - Web SDK Tutorial: sdk/tutorials/web-sdk.md   
        - BotKit SDK:
          - BotKit SDK Deployment Guide: sdk/botkit-sdk-deployment-guide.md
          - Installing the BotKit SDK: sdk/installing-the-botkit-sdk.md
          - Using the BotKit SDK: sdk/using-the-botkit-sdk.md
          - SDK Events: sdk/sdk-events.md
          - SDK Functions: sdk/sdk-functions.md
          - Installing Botkit in AWS: sdk/installing-botkit-in-aws.md
          - Installing Botkit in AWS: sdk/installing-botkit-in-aws.md
          - Tutorials:
            - BotKit - Blue Prism: sdk/tutorials/blue-prism.md
            - BotKit - Flight Search Sample VA: sdk/tutorials/flight-search-sample-bot.md
            - BotKit - Agent Transfer: sdk/tutorials/agent-transfer.md          
  - Analytics:
    - Introduction: analytics/introduction.md
    - Dashboard Filters: analytics/dashboard-filters.md
    - Overview:
      - Summary Dashboard: analytics/overview/summary-dashboard.md
      - Conversations Dashboard: analytics/overview/conversations-dashboard.md
      - Conversations History: analytics/overview/conversations-history.md
      - Users Dashboard: analytics/overview/users-dashboard.md
      - Feedback Dashboard: analytics/overview/feedback-dashboard.md
    - GenAI Analytics:
      - LLM and GenAI Usage Logs: analytics/genai-analytics/llm-usage-logs.md
    - Automation:
      - Performance Dashboard: analytics/automation/performance-dashboard.md
      - Conversation Insights: analytics/automation/conversation-insights.md
      - NLP Insights: analytics/automation/nlp-insights.md
      - Task Execution Logs: analytics/automation/task-execution-logs.md
      - Custom Dashboard:
        - Introduction: analytics/automation/custom-dashboard/introduction-to-custom-dashboard.md
        - Custom Meta Tags: analytics/automation/custom-dashboard/custom-meta-tags.md
        - Create Custom Dashboard: analytics/automation/custom-dashboard/create-custom-dashboard.md
        - Create Custom Dashboard Filters: analytics/automation/custom-dashboard/create-custom-dashboard-filters.md
      - Conversation Flows: analytics/automation/conversation-flows.md            
    - Contact Center:  
      - Agent AI Dashboard: analytics/contact-center/agentai-dashboard.md
      - Agent AI Conversation Logs: analytics/contact-center/agentai-conversation-logs.md
      - Queues & Agents: analytics/contact-center/queues-and-agents.md
      - Interactions: analytics/contact-center/interactions.md  
      - Reports:
        - Introduction: analytics/contact-center/reports/introduction-to-reports.md
        - Reports List: analytics/contact-center/reports/reports-list.md
  - Administration:
    - Users:
      - Manage Users: user-management/manage-users.md
      - Manage Role and Permissions: user-management/role-management.md
    - Deployment:
      - App Versioning: deploy/bot-versioning.md
      - Publishing your App: deploy/publishing-bot.md
      - Import & Export App: deploy/bot-management.md      
    - App Settings:
      - App Profile: app-settings/app-profile.md
      - Language Management:
        - Get Started: app-settings/language-management/building-multi-language-bots.md
        - Supported Components & Features: app-settings/language-management/multilingual-vas-components-feature-support.md
        - Manage Languages: app-settings/language-management/managing-languages-for-multilingual-vas.md
        - Manage Translation Services: app-settings/language-management/managing-translation-services.md
        - Multilingual Virtual Assistant Behavior: app-settings/language-management/multi-lingual-bot-behavior.md              
      - Dev Tools:
        - App Functions: app-settings/dev-tools/reusing-bot-functions-custom-script-file.md
        - Authorization Profiles: app-settings/dev-tools/bot-authorization/bot-authentication.md
        - Web/Mobile SDK: app-settings/dev-tools/kore-ai-web-sdk.md
        - API Scopes: apis/automation/api-introduction.md
        - Mock Scenes: app-settings/mock-scenes.md
      - Using Variables: app-settings/variables/using-bot-variables.md
      - Managing Namespaces: app-settings/managing-namespace.md
      - Advanced Settings:
        - PII Settings: app-settings/advanced-settings/pii-data-masking.md
        - Manage Sessions: app-settings/advanced-settings/bot-sessions.md
      - Change Logs: app-settings/change-logs.md
      - Delete App: app-settings/delete-app.md
    - Admin Console:
      - Introduction to Admin Console: administration/adminconsole.md
      - Administration Dashboard: administration/dashboard-bac.md
      - User Management:
        - Add Users: administration/user-management/managing-your-users.md
        - Manage Groups: administration/user-management/managing-your-groups.md
        - Manage Roles: administration/user-management/role-management.md
      - Data Tables And Views: administration/data/manage-data-tables-and-views-in-admin-console.md
      - Assistant Management: administration/bot-management.md
      - Enrollment:
        - Invite Users: administration/enrollment/enrolling-a-new-user.md
        - Send Bulk Invites: administration/enrollment/enrolling-many-users.md
        - Import User Data: administration/enrollment/importing-users-and-user-data.md
        - Synchronizing Users from Active Directory: administration/enrollment/synchronizing-users-from-active-directory.md
      - Security and Control:
        - Using Single-Sign On (SSO): administration/security-and-control/using-single-sign-on.md
        - Two-Factor Authentication (2FA): administration/security-and-control/two-factor-authentication-for-platform-access.md
        - Security Settings: administration/security-and-control/security-settings.md
      - Cloud Connector: administration/kore-ai-connector.md
      - Analytics for Bots Admin: administration/analytics.md
      - Billing: administration/billing.md