diff --git a/AC-Accessibility-Foundations/README.md b/AC-Accessibility-Foundations/README.md index bfbe6d9..0056ec0 100644 --- a/AC-Accessibility-Foundations/README.md +++ b/AC-Accessibility-Foundations/README.md @@ -7,17 +7,17 @@ controlled_document: AC7042 Accessibility Foundations --> # Accessibility Training -?[axwelcome.webm](https://github.com/user-attachments/assets/718b78d3-4583-4b51-9098-a474d760d57e) +?[axwelcome.webm](assets/axwelcome.webm) Welcome to the Accessibility training. In this module, we'll provide the foundational knowledge you need to champion accessibility on your projects. This training is key for the awareness of everyone across the company and provides the context for us to understand and embrace this initiative. ## Accessibility at CivicActions -?[axatCA.webm](https://github.com/user-attachments/assets/c231d887-acc8-46fc-8af7-31bfefb2cdd7) +?[axatCA.webm](assets/axatCA.webm) At CivicActions, our mission is to build better public services. A core part of that mission is ensuring that everything we create, from websites to internal tools, is fully accessible. It's not just about compliance; it's about building inclusion from the very start. ## Agenda -?[axagenda.webm](https://github.com/user-attachments/assets/160ff367-3a14-44b3-ad3c-f502eaa1ce49) +?[axagenda.webm](assets/axagenda.webm) Throughout this course, we'll cover - What accessibility is @@ -27,34 +27,34 @@ Throughout this course, we'll cover - How you can be an accessibility champion ## Accessibility Defined -?[axdefined.webm](https://github.com/user-attachments/assets/e0bf58b8-7ea9-4a92-b250-51988a610151) +?[axdefined.webm](assets/axdefined.webm) What do we mean by accessibility in the digital world? Accessibility is an ongoing process to ensure that all users, especially those with disabilities, have equal access to the website content we create. This work requires commitment at every stage: from the initial planning and design phases to the final engineering and deployment. It's a fundamental part of quality and inclusivity. ## Benefits -?[axbenefits.webm](https://github.com/user-attachments/assets/33cde940-f736-458c-8104-863dc4d705d1) +?[axbenefits.webm](assets/axbenefits.webm) When we focus on digital products like websites, content management, and procedures, everyone benefits. But let's look closer at how disability impacts the use of technology: -?[aximpairments.webm](https://github.com/user-attachments/assets/3af3c268-cf41-4eff-9ea1-7a7d0ec51e0b) +?[aximpairments.webm](assets/aximpairments.webm) | | Disability type | Technology use | | :-----: | :---------- | :--------------------------------------- | -| outline of an ear | Hearing impairments | Deaf and hard of hearing people need **captioned videos** and **audio transcripts**. Ambient sounds should be included in transcripts when they convey context or meaning. | -| a person in a wheelchair | Motor impairments | People with mobility issues or injury may navigate with **keyboard**, **stylus**, **large touch input**, **eye-tracker**, or **voice control**. | -| a human brain | Cognitive impairments | Peope with cognitive issues may require **custom fonts** or **tools**, or **control over animations** and **movements**. **Plain language** and **contextual help** improve guidance. | -| an eyeball | Visual impairments | Blind, low-vision, and color-blind people may use **screen readers** or **magnifiers**, adjust **browser zoom settings**, or **customize colors** or **contrast levels**. +| outline of an ear | Hearing impairments | Deaf and hard of hearing people need **captioned videos** and **audio transcripts**. Ambient sounds should be included in transcripts when they convey context or meaning. | +| a person in a wheelchair | Motor impairments | People with mobility issues or injury may navigate with **keyboard**, **stylus**, **large touch input**, **eye-tracker**, or **voice control**. | +| a human brain | Cognitive impairments | Peope with cognitive issues may require **custom fonts** or **tools**, or **control over animations** and **movements**. **Plain language** and **contextual help** improve guidance. | +| an eyeball | Visual impairments | Blind, low-vision, and color-blind people may use **screen readers** or **magnifiers**, adjust **browser zoom settings**, or **customize colors** or **contrast levels**. -?[axtemporary.webm](https://github.com/user-attachments/assets/f9ca3388-4f16-4515-952b-b7ee6c0c3c99) +?[axtemporary.webm](assets/axtemporary.webm) It's also crucial to remember that disability isn't always permanent. An injury might cause a **temporary** motor disability. Being stressed or exhausted might create a **situational** cognitive difficulty. **Environmental** factors matter, too. Things like distractions nearby, current mental health, slow internet speed, or oudated services can all influence how someone sees, hears, moves, or concentrates on the content. Our work must account for the full range of human experience, which includes permanent, temporary, situational, and environmental barriers. ## Assistive technology -?[axassistive.webm](https://github.com/user-attachments/assets/f40d4ecf-c5b9-4337-9d4e-4b8297ad2f50) +?[axassistive.webm](assets/axassistive.webm) Assistive technology is the hardware and software people use to interact with the digital world. Examples include screen readers for the visually impaired, voice recognition software for motor disabilities, and text-to-speech for cognitive issues. These tools are essential aids for communication and interaction. -?[axatbenefits.webm](https://github.com/user-attachments/assets/8f488026-2984-46c1-804b-73ce18320fac) +?[axatbenefits.webm](assets/axatbenefits.webm) Let's take a look at some assistive technology examples: @@ -66,7 +66,7 @@ Let's take a look at some assistive technology examples: | Visual impairments | | ### Inaccessible content -?[axinaccessibility.webm](https://github.com/user-attachments/assets/3d43569d-b6cd-4515-aeec-51fc4cd1678b) +?[axinaccessibility.webm](assets/axinaccessibility.webm) When content is inaccessible, assistive technology doesn't function as intended. Barriers we design or build into a website cannot be overcome with assistive technology. @@ -91,7 +91,7 @@ When content is inaccessible, assistive technology doesn't function as intended. - Required fields indicated only with an asterisk ## Checkpoint quiz -?[quizstart.webm](https://github.com/user-attachments/assets/d7c1e995-c489-4c3d-bbd7-6bf5e6d39466) +?[quizstart.webm](assets/quizstart.webm) Let's take a moment to review what we've covered so far. Select the correct answer or answers for the next few questions. @@ -118,7 +118,7 @@ Let's take a moment to review what we've covered so far. Select the correct answ - [[X]] Environmental ## Accessible Roles and Responsibilities Mapping -?[ARRM.webm](https://github.com/user-attachments/assets/5d831286-aed0-4e03-b254-9d3305e077b5) +?[ARRM.webm](assets/ARRM.webm) To manage the complexity of web accessibility, we use the W3C's **Accessible Roles and Responsibilities Mapping (ARRM)**. ARRM is an initiative to break down accessibility work by digital role, aligning with the international standard: the **Web Content Accessibility Guidelines (WCAG)**. WCAG 2.2 currently has 86 success criteria. @@ -127,17 +127,17 @@ ARRM helps us answer: - Who's responsible for what? ### ARRM and RACI -?[axRACI.webm](https://github.com/user-attachments/assets/0bfa4a0f-6e4d-41db-bf56-c45b67bd1482) +?[axRACI.webm](assets/axRACI.webm) ARRM is designed to emulate a **Responsible, Accountable, Consulted, and Informed (RACI)** matrix. The goal is to embed accessibility into the definition of every digital role to catch issues earlier. For example, finding a color contrast issue is more costly if it's discovered late rather than in the design phase. ARRM uses primary, secondary, and contributor roles to help teams address complex, multi-role issues. ## Tasks and roles -?[axtasks.webm](https://github.com/user-attachments/assets/baf5ce0f-2bd5-43d6-aad9-9ab43a3da017) +?[axtasks.webm](assets/axtasks.webm) ARRM breaks down WCAG criteria into smaller, role-specific tasks. This task-based system allows different roles to consider their specific WCAG responsibilities, moving beyond the simple WCAG success criteria numbers. ### Content design (Author role) -?[axcontent.webm](https://github.com/user-attachments/assets/71a855a3-5baa-4efc-913a-4b915cd5174a) +?[axcontent.webm](assets/axcontent.webm) Content authors are responsible for providing text alternatives for images. Other key duties include: - Using meaningful page titles and headings @@ -146,7 +146,7 @@ Content authors are responsible for providing text alternatives for images. Othe - Using plain language and everyday words ### Visual design (Design role 1) -?[axvisual.webm](https://github.com/user-attachments/assets/dfe2f3ad-e50b-4b81-a89e-aab7dc5e6005) +?[axvisual.webm](assets/axvisual.webm) Visual designers must be mindful of the intentional use of color and its limitations. Other key duties include: - Avoiding images that contain text @@ -155,7 +155,7 @@ Visual designers must be mindful of the intentional use of color and its limitat - Ensuring consistency in the use of objects and calls to action ### Human-centered design (Design role 2) -?[axHCD.webm](https://github.com/user-attachments/assets/3217cb16-9efd-4984-a5c3-c2e6081a87df) +?[axHCD.webm](assets/axHCD.webm) HCD roles, including UX and UX research, focus on user interactions. Other key duties include: - Ensuring that hover and focus actions move as expected @@ -164,7 +164,7 @@ HCD roles, including UX and UX research, focus on user interactions. Other key d - Giving users control over any triggered elements ### Frontend/Backend engineering (Dev roles) -?[axfrontend.webm](https://github.com/user-attachments/assets/91bd707f-c328-460d-a7bd-f30b3cabd0f4) +?[axfrontend.webm](assets/axfrontend.webm) Developers are responsible for the technical foundation. Other key duties include: - Ensuring pages use semantic HTML and aria labels @@ -173,7 +173,7 @@ Developers are responsible for the technical foundation. Other key duties includ - Using proper CSS techniques to ensure content displays properly regardless of screen magnification ## Checkpoint quiz -?[quizstart.webm](https://github.com/user-attachments/assets/d7c1e995-c489-4c3d-bbd7-6bf5e6d39466) +?[quizstart.webm](assets/quizstart.webm) Let's take a moment to review what we've covered so far. Select the correct answer or answers for the next few questions. @@ -202,7 +202,7 @@ Let's take a moment to review what we've covered so far. Select the correct answ - [( )] To provide color-contrast tools ## Accessibility Quality Objectives -?[axQMS.webm](https://github.com/user-attachments/assets/1db1f0c0-b7dc-4228-924b-49163a569aa6) +?[axQMS.webm](assets/axQMS.webm) As part of our ISO 9001 certification and Quality Management System (QMS) implementation, accessibility is a key quality objective in our practice area. We monitor our competency and investment in this area by tracking: @@ -212,7 +212,7 @@ As part of our ISO 9001 certification and Quality Management System (QMS) implem - Engagement in accessibility communities through feedback, social media posts, and speaking opportunities ## Get Involved -?[axinvolved.webm](https://github.com/user-attachments/assets/6dfca86b-8aba-49df-be45-38bcd59268fe) +?[axinvolved.webm](assets/axinvolved.webm) There are several ways to get involved in our accessibility practice area: @@ -222,6 +222,6 @@ There are several ways to get involved in our accessibility practice area: - Contribute to our accessibility site: https://accessibility.civicactions.com ## Summary -?[axsummary.webm](https://github.com/user-attachments/assets/db139558-0f1c-45fb-9911-106695106dcd) +?[axsummary.webm](assets/axsummary.webm) As we close out this training, please remember that we all have a responsibility to design, build, and ensure accessible content for all. 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-?[Welcome.webm](https://github.com/user-attachments/assets/b0792c02-cb7b-4970-a3cb-10931a144a47) +?[Welcome.webm](assets/Welcome.webm) Welcome to the Quality Management System training. In this module, we'll cover the ISO 9001 overview and what it means for us here at CivicActions. This training is key for the awareness of everyone across the company. This training provides the context for us to understand and embrace this initiative. ## Overview -?[Overview.webm](https://github.com/user-attachments/assets/1a061286-bbba-40e3-aae6-48c128159d87) +?[Overview.webm](assets/Overview.webm) - Quality Management System - Why we need it @@ -21,7 +21,7 @@ Welcome to the Quality Management System training. In this module, we'll cover t - Expectations and next steps ## The importance of ISO 9001 and QMS -?[Importance.webm](https://github.com/user-attachments/assets/07f3e123-5f77-4e76-9d3e-1d8328808220) +?[Importance.webm](assets/Importance.webm) Quality isn't just about being lucky, and ISO 9001 isn't just about certification. It's about growing with intent, planning, learning, and readjusting along the way. The phrase that captures the spirit of this effort is: @@ -31,7 +31,7 @@ Quality isn't just about being lucky, and ISO 9001 isn't just about certificatio Quality establishes repeatable excellence, and the ISO 9001 helps us achieve this repeatable excellence. Let's talk more about what it is and what it means for us at CivicActions. ### ISO 9001 explained -?[ISO.webm](https://github.com/user-attachments/assets/b2560e19-8328-4bd5-8bb5-37d1c6e765f1) +?[ISO.webm](assets/ISO.webm) | What it is | |:---------------| @@ -45,28 +45,28 @@ Quality establishes repeatable excellence, and the ISO 9001 helps us achieve thi | Extra work | ### Quality Management System explained -?[QMS.webm](https://github.com/user-attachments/assets/9ed1b4e1-e21c-4580-9a5a-157d8bb89b3a) +?[QMS.webm](assets/QMS.webm) -A stack of books representing a QMS +A stack of books representing a QMS The Quality Management System, or QMS, is a collection of policies, procedures, feedback loops, and metrics. All of this information is housed in our CivicActions Confluence CMS space. It connects our existing key processes with a few new ones. Most importantly, it applies to everyone at CivicActions, not just our delivery team. ### How does it work? -?[Howitworks.webm](https://github.com/user-attachments/assets/ab223df4-4e6f-4bc2-a678-4f16f849ec85) +?[Howitworks.webm](assets/Howitworks.webm) -4 stages of the QMS processes are plan, do, check, act +4 stages of the QMS processes are plan, do, check, act > The QMS operates on the Continual Improvement Cycle, often referred to as the PDCA (Plan-Do-Check-Act). We **plan** by looking for opportunities to improve. We **do** by implementing those improvements. We **check** by measuring the results, and we **act** by standardizing the change and restarting the cycle. These processes help us monitor and continuously improve our service delivery to ensure consistent client results, regulatory compliance, and operational efficiency. ### Why this matters -?[whynow.webm](https://github.com/user-attachments/assets/e0b339f4-fc90-4344-9ed6-a28c2786df81) +?[whynow.webm](assets/whynow.webm) - +ISO 9001 Certified badge illustration with magnifying glass, gears, checkmark, growth chart, handshake, and globe Implemented in 2026, this was part of our "Glow-up 2026" campaign; an effort to signal our maturity in professional services. By putting these intentional structures in place, we build our reputation, create scalable processes that grow with us, and formalize our commitment to continual improvement. ## Checkpoint quiz -?[quizstart.webm](https://github.com/user-attachments/assets/d7c1e995-c489-4c3d-bbd7-6bf5e6d39466) +?[quizstart.webm](assets/quizstart-d7c1e995.webm) Let's take a moment to review what we've covered so far. Select the correct answer or answers for the next few questions. @@ -99,19 +99,19 @@ Let's take a moment to review what we've covered so far. Select the correct answ - [(X)] Confluence ## CivicActions Quality Policy -?[CAPolicy.webm](https://github.com/user-attachments/assets/b1f1a783-eb48-49c1-8aac-9f7d3ab982ad) +?[CAPolicy.webm](assets/CAPolicy.webm) >> CivicActions **partners** with government agencies to make a **positive impact** by creating human-centered services that are **accessible to everyone**. CivicActions' commitment to quality means not only meeting customer expectations and complying with all necessary requirements, but also exceeding quality expectations through **company culture**, **continual improvement**, and **free and open technologies**. ### What the policy means in practice -?[Policypractice.webm](https://github.com/user-attachments/assets/a5022f16-d789-4566-9a03-cca5414d21e5) +?[Policypractice.webm](assets/Policypractice.webm) -image +Illustration of a Quality Policy document listing Customer Satisfaction, Continuous Improvement, and Compliance In practice, the policy drives our measurable goals, guides our key processes, and helps us identify areas for growth. Most importantly, it builds a culture of quality that aligns with our core values and guides every decision we make. ## CivicActions Quality Objectives -?[Objectives.webm](https://github.com/user-attachments/assets/828d2c9a-e625-446d-b30f-2ad4c05b57c7) +?[Objectives.webm](assets/Objectives.webm) Our quality objectives focus on seven key areas: - Partnering @@ -123,56 +123,56 @@ Our quality objectives focus on seven key areas: - Continual Improvement. ### Partnering -?[Partnering.webm](https://github.com/user-attachments/assets/8824ced2-a153-4552-86a7-ca4b94ff19eb) +?[Partnering.webm](assets/Partnering.webm) - +Illustration of a handshake between two hands representing partnership Starting with partnering, our objective is to intentionally assess the alignment of all our partners. We want to work with those who share our values and quality expectations. This is done through our new Key Process, the Partner Criteria. This criteria will measure the assessment of new partners, completion of annual reviews, and tracking partner ratings. ### Positive impact -?[Positiveimpact.webm](https://github.com/user-attachments/assets/d41495db-ae34-4353-81e1-d88234d70309) +?[Positiveimpact.webm](assets/Positiveimpact.webm) - +Illustration of a green upward-trending arrow surrounded by icons representing ideas, data, teamwork, care, and sustainability To achieve a positive impact, we track outcomes across the entire project life cycle to ensure our work meaningfully improves public outcomes. We apply Impact Criteria to new opportunities, tracking impact at key milestones, and including impact reflection in all retrospectives. ### Human-centered design -?[HCD.webm](https://github.com/user-attachments/assets/2cbbdb61-fe85-475c-bc3f-34b135df46e7) +?[HCD.webm](assets/HCD.webm) - +Illustration of a human-centered design workflow with a designer working on a tablet, showing iterative processes, review, and collaboration Our objective for human-centered design is to maintain best practices to build services centered on real user needs. This is supported by Competency and training. We measure this through HCD training completion rates and tracking HCD practices in our delivery work. ### Accessible to everyone -?[accessibility.webm](https://github.com/user-attachments/assets/0420b210-7d05-4645-bfb8-9519285a07c0) +?[accessibility.webm](assets/accessibility.webm) - +Illustration of a browser showing web accessibility features including an accessibility icon, alt-text label, color contrast check, and the phrase Accessible for all Similarly, we aim to continually improve our accessibility practice to build inclusive services by default. This is also supported by Competency and training. Our measures include accessibility training completion and continuous improvement against industry standards. ### Company culture -?[Culture.webm](https://github.com/user-attachments/assets/545fee2a-64c6-4ce3-a49a-34911d156294) +?[Culture.webm](assets/Culture.webm) - +Illustration of a knowledge tree with diverse groups of people representing learning, collaboration, and organizational growth Our strongest resource is our people power. Our company culture is defined by openness, balance, and care. Having a pulse on how we feel is important to delivering quality service. This is supported by our engagement survey. We'll measure participation, analyze trends, and track action items from your feedback. ### Free and open technologies -?[Freetech.webm](https://github.com/user-attachments/assets/f0ff34e7-ffb1-40c1-9b7c-0a32940fc5e1) +?[Freetech.webm](assets/Freetech.webm) - +Illustration of a globe connected to code tags and gear icons representing global open-source software development Our focus on free and open technologies is part of our secret sauce for delivering sustainable, open solutions. For our QMS, we'll monitor our contributions to the community and license tracking. ### Continual improvement -?[continualimprovement.webm](https://github.com/user-attachments/assets/66349aba-ed93-46a6-b945-aae8f8624136) +?[continualimprovement.webm](assets/continualimprovement.webm) - +Illustration of a five-step ascending staircase with icons for processes, ideas, review, verification, and quality certification Continual improvement is a core requirement of ISO 9001. Our intent is to learn and improve intentionally. In our service delivery, we'll continue to improve how we manage client requirements, handle our projects, address feedback, and ensure we capture feedback via project retros to feed the continual improvement cycle. ## Checkpoint quiz -?[quizstart.webm](https://github.com/user-attachments/assets/d7c1e995-c489-4c3d-bbd7-6bf5e6d39466) +?[quizstart.webm](assets/quizstart-d7c1e995.webm) Let's take a moment to review what we've covered so far. Select the correct answer or answers for the next few questions. @@ -195,28 +195,28 @@ Select all that apply - [[X]] Free and open technologies ## What's next -?[audit.webm](https://github.com/user-attachments/assets/9cf697af-db86-410b-a076-4bc0fa025acf) +?[audit.webm](assets/audit.webm) -Auditor +Auditor The audit is a review of our QMS documentation and procedures. The auditor will conduct an interview to understand how we work, assess consistency in our processes, and test our understanding of quality initiatives. This isn't meant to be a "gotcha" moment, nor is it about perfection or about making mistakes. The goal is to be honest and transparent. ### Your responsibilities -?[expectations.webm](https://github.com/user-attachments/assets/79fd01f9-185d-4174-9f9b-072a5457c6dd) +?[expectations.webm](assets/expectations.webm) -A man holding a map that shows a pin and you are here +A man holding a map that shows a pin and you are here So how does all of this impact you? What are your responsibilities? Simply put, everyone at CivicActions needs to know our Quality Policy and our Quality Objectives, and where to find the QMS in Confluence. You need to understand your role in the process and actively contribute to continual improvement by participating in feedback and training. ### Certification -?[Roadmap.webm](https://github.com/user-attachments/assets/0fe4725c-af50-4271-abf4-ae5e0b5e7e0c) +?[Roadmap.webm](assets/Roadmap.webm) -A man sprinting on a road towards the certification finish line +A man sprinting on a road towards the certification finish line This is our roadmap to certification. We'll finalize objectives and metrics in Q1, followed by an internal audit. After addressing those findings, we'll engage the external auditor for the Stage 1 and Stage 2 audits, aiming to achieve ISO 9001 certification by Q2. ## Checkpoint quiz -?[quizstart.webm](https://github.com/user-attachments/assets/d61c897b-eb12-45ff-97ea-f34ca5525d2b) +?[quizstart.webm](assets/quizstart.webm) Let's take a moment to review what we've covered so far. Select the correct answer or answers for the next few questions @@ -235,6 +235,6 @@ Select all that apply - [[X]] Fix all findings found in the external audit ## Summary -?[Summary.webm](https://github.com/user-attachments/assets/b11c6019-a3d2-4029-a8b5-1cb03f5d9fcc) +?[Summary.webm](assets/Summary.webm) ISO 9001 aligns with how we already work and reflects our core values. Take the lead in building this culture of quality. Continuous improvement will drive our intentional growth. And remember: Quality is everyone's responsibility. 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a/CP-Quality-Management-System/assets/quizstart.webm b/CP-Quality-Management-System/assets/quizstart.webm new file mode 100644 index 0000000..23f9fb0 Binary files /dev/null and b/CP-Quality-Management-System/assets/quizstart.webm differ diff --git a/CP-Quality-Management-System/assets/whynow.webm b/CP-Quality-Management-System/assets/whynow.webm new file mode 100644 index 0000000..21c35ed Binary files /dev/null and b/CP-Quality-Management-System/assets/whynow.webm differ diff --git a/DE-Human-Centered-Design-Foundations/README.md b/DE-Human-Centered-Design-Foundations/README.md index b7a1a2e..b76c0a0 100644 --- a/DE-Human-Centered-Design-Foundations/README.md +++ b/DE-Human-Centered-Design-Foundations/README.md @@ -6,12 +6,12 @@ controlled_document: DE7055 Human Centered Design Foundations --> # Human-Centered Design Training -?[HCDwelcome.webm](https://github.com/user-attachments/assets/ea26fbe0-2228-4271-bdfe-ab8e233970bd) +?[HCDwelcome.webm](assets/HCDwelcome.webm) Welcome to the Human-Centered Design training. In this module, we'll define human-centered design (HCD), outline the standards we strive to meet, and explain what it means to us here at CivicActions. This training is key to raising awareness across the company and provides the context for us to understand and embrace this initiative. ## Overview -?[Overview.webm](https://github.com/user-attachments/assets/7a327c59-42be-4649-a95a-c98d1c3ddcf0) +?[Overview.webm](assets/Overview.webm) * What HCD is * Our standards @@ -19,7 +19,7 @@ Welcome to the Human-Centered Design training. In this module, we'll define huma * Design amplifier award ## What Is Design? -?[Whatisdesign.webm](https://github.com/user-attachments/assets/40a68326-5d36-462f-99cc-295a3eb1abff) +?[Whatisdesign.webm](assets/Whatisdesign.webm) | Design Methodologies | Design Specialties | Design Artifacts | | :--------------------: |:--------------------:| :--------------------:| @@ -33,14 +33,14 @@ Welcome to the Human-Centered Design training. In this module, we'll define huma | Participatory design | User research | Design system components | ## Human-Centered Design -?[HCD.webm](https://github.com/user-attachments/assets/6913aee3-401d-4e5d-858d-41cbe5583879) +?[HCD.webm](assets/HCD.webm) -HCD logo +HCD logo Human-centered design at CivicActions is the approach we use to solve problems by keeping the user at the forefront of our designs. ### The HCD umbrella -?[HCDumbrella.webm](https://github.com/user-attachments/assets/e3e36500-2581-4f3e-8df7-ab71615a0259) +?[HCDumbrella.webm](assets/HCDumbrella.webm) | Design Methods | Design Specialties | Design Artifacts | | :--------------------: |:--------------------:| :--------------------:| @@ -56,14 +56,14 @@ Human-centered design at CivicActions is the approach we use to solve problems b We treat HCD as the overarching approach that unifies all our methods, practices, and ways of working. No matter which design method we use or which discipline we apply, our work always centers around real people and real experiences. ## Design at CivicActions -?[DesignatCA.webm](https://github.com/user-attachments/assets/6ed55578-a2c2-49e8-97bd-4e5fcfd69482) +?[DesignatCA.webm](assets/DesignatCA.webm) - + Design at CivicActions spans many dimensions. We're both generalists and specialists, and design titles can be confusing from the outside. So instead of thinking about which design roles we have at CA, let's reframe our thinking to what the design team does. ### What we do -?[whatwedoatCA.webm](https://github.com/user-attachments/assets/60467824-26cd-4909-b5ea-99bf2f30085f) +?[whatwedoatCA.webm](assets/whatwedoatCA.webm) | Practical designs | Usable designs | Design experiences | Design needs | Accessible designs | | :--------------------: |:--------------------:|:--------------------:|:--------------------:| :--------------------: | @@ -71,48 +71,48 @@ Design at CivicActions spans many dimensions. We're both generalists and special | Processes | Governance | Interactions | Connections | Outcomes | ## HCD in our Quality Management System -?[HCDinQMS.webm](https://github.com/user-attachments/assets/c13c6362-cc78-4ef9-949f-eeb8d81af5ad) +?[HCDinQMS.webm](assets/HCDinQMS.webm) >> CivicActions **partners** with government agencies to make a **positive impact** by creating human-centered services that are **accessible to everyone**. CivicActions' commitment to quality means not only meeting customer expectations and complying with all necessary requirements, but also exceeding quality expectations through **company culture**, **continual improvement**, and **free and open technologies**. ### HCD demonstrated -?[HCDdemonstrated.webm](https://github.com/user-attachments/assets/12aa24ef-209e-4280-93bf-083e9c9305c3) +?[HCDdemonstrated.webm](assets/HCDdemonstrated.webm) You might be asking, "How can we demonstrate our HCD competency?" - +Checklist icon with a checkmark representing task completion One way is by providing this HCD training. This training is mandatory for all employees to ensure they understand what HCD is and how to incorporate it into their practice areas. We share our best practices across the company so that everyone is an HCD advocate. But we don't stop there. - +Drupal logo We also expand our certifications beyond the design umbrella, bringing our HCD knowledge and expertise into them. For example, some of our designers are also Drupal Site Builder certified. Some of our designers have earned their Certified Professional in Accessibility Core Competencies (CPACC) certifications. - +Building icon representing professional development and learning Additionally, we continuously pursue professional development opportunities, including courses in data science, AI, analytics, and more. Bringing the HCD lens to these new certifications and courses helps bridge the gap across practice areas here at CA. ### QMS relevance -?[QMSrelevance.webm](https://github.com/user-attachments/assets/c502f6bd-15aa-48bd-9147-5a70ad1bf63f) +?[QMSrelevance.webm](assets/QMSrelevance.webm) -| ![](image.png) | Human-centered design: | +| | **Human-centered design:** | |----|------------------------------| -| | Reduces defects, rework, and downstream risk. | -| | Improve consistency and repeatability. | -| | Enhances stakeholder engagement and communication. | -| | Drives continual improvement. | -| image | Supports objective, evidence-based decision making. | -| image | Strengthens outcomes for mission-critical, high-impact services. | +| Warning icon with exclamation mark representing risk reduction | Reduces defects, rework, and downstream risk. | +| Cycle arrows icon representing iteration and feedback loops | Improve consistency and repeatability. | +| Icon of three people representing teamwork and stakeholder engagement | Enhances stakeholder engagement and communication. | +| Interlocking gears icon representing processes and continual improvement | Drives continual improvement. | +| Brain merged with circuit board icon representing evidence-based design thinking | Supports objective, evidence-based decision making. | +| Rocket icon representing high-impact mission-critical outcomes | Strengthens outcomes for mission-critical, high-impact services. | ## The International Standard -?[ISOstandard.webm](https://github.com/user-attachments/assets/287e0847-10d8-4679-9956-425525c10155) +?[ISOstandard.webm](assets/ISOstandard.webm) -Internationl Standards include understanding context, focusing on needs, incorporating feedback, and improving user experience. +International Standards include understanding context, focusing on needs, incorporating feedback, and improving user experience. The International Standard for Human-Centered Design for interactive systems, ISO 9214-210, specifies what must be true of a human-centered design approach, regardless of the tools or methods a team uses. It focuses on outcomes and behaviors rather than specific deliverables. Let's take a look at the foundational principles of our HCD processes regarding this standard. ### The principles -?[principles.webm](https://github.com/user-attachments/assets/cc3cc5ed-b304-43ab-9a70-cc3c3c7d57c1) +?[principles.webm](assets/principles.webm) A human-centered design process must adhere to six core principles: @@ -124,16 +124,16 @@ A human-centered design process must adhere to six core principles: 6. The design team includes multidisciplinary skills and perspectives. ### The activities -?[activities.webm](https://github.com/user-attachments/assets/3f8c4dd6-a173-4c93-91d1-dc1b4d43f1be) +?[activities.webm](assets/activities.webm) -HCD standard activities cycle +HCD standard activities cycle The international standard for HCD in interactive systems defines four required activities, often shown as a cycle. You can use any methods you want as long as these four activities are demonstrably performed. We'll break down each of these four activities and provide examples over the next few slides. ### Understand and specify the context of use -?[firstactivity.webm](https://github.com/user-attachments/assets/426a83f5-745c-4440-a970-374433a1c02f) +?[firstactivity.webm](assets/firstactivity.webm) -Understand and specify the context of use +Understand and specify the context of use The first activity is "Understand and specify the context of use." Tasks could include: * Identifying users and stakeholders @@ -143,9 +143,9 @@ The first activity is "Understand and specify the context of use." Tasks could i Outputs typically include personas, journey maps, workflow diagrams, environment analyses, and constraints. ### Specify user requirements -?[secondactivity.webm](https://github.com/user-attachments/assets/28e2ca6e-5bf8-44eb-a3fe-9777a6be1028) +?[secondactivity.webm](assets/secondactivity.webm) -Specify user requirements +Specify user requirements The next activity is "Specify user requirements." In the first activity, you specified the context, now you'll articulate the following requirements: @@ -160,9 +160,9 @@ The next activity is "Specify user requirements." In the first activity, you spe This activity focuses on what must be true for the design to be successful, not the design solutions. ### Produce design solutions -?[thirdactivity.webm](https://github.com/user-attachments/assets/5bca4205-5382-4430-9203-643ee80dc104) +?[thirdactivity.webm](assets/thirdactivity.webm) -Produce design solutions +Produce design solutions The third activity is "Produce design solutions." Design solutions evolve from conceptual to detailed: @@ -176,9 +176,9 @@ The third activity is "Produce design solutions." Design solutions evolve from c This activity emphasizes traceability back to user needs. ### Evaluate designs against requirements -?[fourthactivity.webm](https://github.com/user-attachments/assets/d8a8e4df-346c-4cac-bfab-8c71a4d7ca36) +?[fourthactivity.webm](assets/fourthactivity.webm) -Evaluate designs against requirements +Evaluate designs against requirements The last activity is "Evaluate designs against requirements." Evaluations must: @@ -189,7 +189,7 @@ The last activity is "Evaluate designs against requirements." Evaluations must: This includes usability testing, heuristic reviews, participatory design exercises, and analytics review. ### Supporting Requirements -?[supportingrequirements.webm](https://github.com/user-attachments/assets/5a3c2fbe-5422-4ddb-a840-d1d885d88aed) +?[supportingrequirements.webm](assets/supportingrequirements.webm) While the core activities are fixed, ISO 9214-210 also asserts a few supporting expectations: * Organizational commitment @@ -199,7 +199,7 @@ While the core activities are fixed, ISO 9214-210 also asserts a few supporting HCD must fit into agile, waterfall, or hybrid structures without being sidelined. ## Checkpoint quiz -?[quizstartinstructions.webm](https://github.com/user-attachments/assets/3b78b460-583e-4ce9-981b-3c40509427ab) +?[quizstartinstructions.webm](assets/quizstartinstructions.webm) Let's take a moment to review what we've covered so far. Select the correct answer or answers for the next few questions. @@ -233,12 +233,12 @@ Let's take a moment to review what we've covered so far. Select the correct answ - [(X)] It provides evidence-based methods to understand and meet user needs ## How You Can Practice HCD -?[practic.webm](https://github.com/user-attachments/assets/5ca1c9e5-9dda-4139-b4da-651b1187cbbd) +?[practic.webm](assets/practic.webm) Taking a human-centered approach to our solutioning and product delivery involves collaboration from everyone in our organization. Let's break down the different roles and give examples of how they can practice HCD. Pay close attention to your specific role, but also take the time to reflect on all the roles. In many ways, the examples are similar, and incorporating HCD is a shared responsibility. ### Program manager -?[programmanager.webm](https://github.com/user-attachments/assets/2928fd54-d174-4996-9d6c-a49447d7d232) +?[programmanager.webm](assets/programmanager.webm) As a program manager, you can practice HCD by: @@ -249,7 +249,7 @@ As a program manager, you can practice HCD by: + Driving continuous learning loops. ### Product manager -?[productmanager.webm](https://github.com/user-attachments/assets/56805640-0ea9-4491-85cd-355644b43d4e) +?[productmanager.webm](assets/productmanager.webm) As a product manager, you can practice HCD by: @@ -261,7 +261,7 @@ As a product manager, you can practice HCD by: + Championing early testing of ideas. ### Project manager -?[projectmanager.webm](https://github.com/user-attachments/assets/961d647d-ae1a-4983-9ba2-85ab4f7f8afa) +?[projectmanager.webm](assets/projectmanager.webm) As a project manager, you can practice HCD by: @@ -273,7 +273,7 @@ As a project manager, you can practice HCD by: + Tracking user-impact metrics. ### Scrum master -?[scrummaster.webm](https://github.com/user-attachments/assets/7288bb26-4913-461c-bbdf-8e621083411a) +?[scrummaster.webm](assets/scrummaster.webm) As a scrum master, you can practice HCD by: @@ -285,7 +285,7 @@ As a scrum master, you can practice HCD by: + Removing barriers to user contact. ### Frontend engineer -?[frontend.webm](https://github.com/user-attachments/assets/ac356f7e-a62b-410d-993f-10f92d9c3b27) +?[frontend.webm](assets/frontend.webm) As a frontend engineer, you can practice HCD by: @@ -297,7 +297,7 @@ As a frontend engineer, you can practice HCD by: + Optimizing for real-world use and performance. ### Backend engineer -?[backendengineer.webm](https://github.com/user-attachments/assets/4c4b1f16-4d9b-43f7-bab0-cea2ed15c99b) +?[backendengineer.webm](assets/backendengineer.webm) As a backend engineer, you can practice HCD by: @@ -309,7 +309,7 @@ As a backend engineer, you can practice HCD by: + Simplifying complexity when it benefits users. ### Data analyst -?[data.webm](https://github.com/user-attachments/assets/0ecb98bb-cfd6-48da-9be2-4f0a00a778a8) +?[data.webm](assets/data.webm) As a data analyst, you can practice HCD by: @@ -321,7 +321,7 @@ As a data analyst, you can practice HCD by: + Illustrating insights through stories and visuals. ### Leadership -?[leadership.webm](https://github.com/user-attachments/assets/a7910a16-9480-4e17-8749-528f44fec24c) +?[leadership.webm](assets/leadership.webm) As a member of the company leadership, you can practice HCD by: @@ -333,9 +333,9 @@ As a member of the company leadership, you can practice HCD by: + Rewarding learning-driven course correction. ## When to Include Design -?[redflags.webm](https://github.com/user-attachments/assets/f13e0bce-6d22-4090-b308-95ff0a2aca9d) +?[redflags.webm](assets/redflags.webm) -An HCD designer waving a red flag +An HCD designer waving a red flag The best time to include design is from the very beginning. However, if you see any of these red flags, it means you're deviating from the CivicActions approach to human-centered design. These are clear, practical indicators that should prompt project managers, engineers, product owners, or leadership to bring designers in: @@ -366,7 +366,7 @@ Lastly, if your team starts saying any of the following or similar phrases, it s * "We'll know if it works once it's in production." ## Checkpoint quiz -?[quizstartinstructions.webm](https://github.com/user-attachments/assets/3b78b460-583e-4ce9-981b-3c40509427ab) +?[quizstartinstructions.webm](assets/quizstartinstructions.webm) Let's take a moment to review what we've covered so far. Select the correct answer or answers for the next few questions. @@ -387,34 +387,34 @@ Let's take a moment to review what we've covered so far. Select the correct answ - [( )] "Let's schedule usability testing." ## Looking Forward -?[future.webm](https://github.com/user-attachments/assets/59f49e39-4575-463f-93ee-6ee97914eeb9) +?[future.webm](assets/future.webm) Now that you understand the international standards and how we can all participate in human-centered design, let's look to the future of design. There are many things changing in our world, not only year after year but sometimes as quickly as week to week. It's more important than ever that we take a human-centered approach. The way we work and our design processes are changing. For us, there are two key things we're tracking. ### AI -?[AI.webm](https://github.com/user-attachments/assets/b802c01b-333a-43e1-b761-937d1e92ef46) +?[AI.webm](assets/AI.webm) -AI generated website images +AI generated website images With the rapid acceleration of Artificial Intelligence, we can build high-fidelity prototypes faster than ever before. This allows us to prototype earlier and more often, get quick feedback, and validate ideas with users in mere hours instead of weeks.
This also means we'll likely begin discussing what prototype-first HCD will look like in 2026 and beyond. We also know that our clients are asking for AI-driven efficiency gains, and those can come from both the design and development sides of the house. Close collaboration with design, product, and engineering ensures AI-enhanced work meets real needs.
Humans must also remain in the review loop for any client-facing or public-facing visual assets generated with AI. Please bring the design team in for help and collaboration when you're experimenting with or creating AI assets. You can reach out in the #design-collabs Slack channel. ### National design studio -?[designstudio.webm](https://github.com/user-attachments/assets/5812db86-4950-48f3-a29c-a46d21624b25) +?[designstudio.webm](assets/designstudio.webm) -National design studio website snapshot +National design studio website snapshot Another important administrative priority we're monitoring is the National Design Studio. The Studio was formed in 2025, and while it's a somewhat elusive entity, we're beginning to see its influence in new bespoke government websites and its presence in other agencies related to our work at CivicActions. Most recently, a representative of theirs appeared in our Department of the Interior oral presentation. ## Design Amplifier Award -?[amplifier.webm](https://github.com/user-attachments/assets/95ef0dfe-75c1-4cd8-bec6-9d2ef70bdef3) +?[amplifier.webm](assets/amplifier.webm) Officially kicking off in 2026, we are proud to introduce the Design Amplifier Award. We want to formally recognize people across all roles who elevate design best practices. The award highlights behaviors such as curiosity, collaboration, user advocacy, and a willingness to engage with evidence, users, and designers.
This isn't a design award. It's a teamwork award that celebrates HCD leadership across the company. The first nominations to celebrate design amplifiers across the company open in the spring of 2026. ## Checkpoint quiz -?[quizstartinstructions.webm](https://github.com/user-attachments/assets/3b78b460-583e-4ce9-981b-3c40509427ab) +?[quizstartinstructions.webm](assets/quizstartinstructions.webm) Let's take a moment to review what we've covered so far. Select the correct answer or answers for the next few questions. @@ -433,7 +433,7 @@ Let's take a moment to review what we've covered so far. Select the correct answ - [( )] To select finalists for design conferences ## Conclusion -?[summary.webm](https://github.com/user-attachments/assets/386a0bab-cc02-4499-9e31-2b2222beb0b4) +?[summary.webm](assets/summary.webm) Being human-centered makes us all better partners to clients. 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